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The Say Communications Award for Excellence in Integrated Product/Brand Communications sponsored by Say Communications

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Feeling Drained Explained

by firstlight Public Relations for Vifor Pharma UK

Summary of work

Iron deficiency anaemia (IDA) occurs when the amount of iron being absorbed by the body is less than that being lost through inflammation, malabsorption or blood loss. IDA is common across chronic conditions such as IBD, CHF, CKD and RA. Yet management is often suboptimal, resulting in medical complications and unnecessary hospitalisation.

NHS Hospital Episode Statistics (HES) for IDA purchased by Vifor Pharma UK, which markets IV iron treatment Ferinject (ferric carboxymaltose), highlighted the extent of the problem, including patients who it appeared were not being diagnosed. In collaboration with firstlight Public Relations they turned the data into a campaign, ultimately helping the NHS improve IDA management.

Phased Physician-Payer-Patient activities, with appropriate platforms for each audience, made the case for proactivity. ACT in IDA (Assess, Check, Treat) for healthcare professionals, Ferronomics for Payers and Feeling Drained Explained - education owned by patient representatives. The campaign blended creative tactics, such as bringing back anaemia pioneer Dr John Coakley Lettsom after 200 years, with hard-working tools to help NHS organisations achieve service redesign.

Patients diagnosed with IDA increased significantly during the campaign, allowing appropriate treatment to be given, and the percentage of emergency admissions went down, despite the increasing volume.

Judges' comments

A huge amount of work has obviously gone into this very creative and fun piece of work. It delivered against objectives for each of the three targeted audiences, was well thought through and we liked the involvement of different stakeholders, particularly nurses who are often forgotten.


Improving access to SIRT in the UK - by 90TEN & Denovo Strategy for Sirtex


Feeling Drained Explained - by firstlight Public Relations for Vifor Pharma UK

Category Sponsors

Key dates

Entry deadline 5 March 2020
Extended entry deadline 12 March 2020
Judging day 1 7 May 2020
Judging day 2 21 May 2020
Awards Ceremony 2 July 2020

Contact information:

For sponsorship opportunities:
Sales Team
Tel: +44 (0)1372 414200

General event enquiries:
Debbie Tuesley
Tel: +44 (0)1372 414243

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