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The Pegasus Award for In-House Team of the Year

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Healthcare at Home

Summary of work

Healthcare at Home is the UK’s leading provider of clinical care in the home, with over 1,500 employees caring for more than 165,000 patients a year. Partnering with health systems and pharmaceutical companies, we develop innovative models of care that meet the needs of patients with a wide range of conditions.

In 2014, the company faced significant operational challenges which impacted on employees and the Company’s reputation among NHS and pharma partners - but most importantly, patients. A new CEO took immediate action to restore operational capability and a new Marketing & Comms team was then established. Since then, Healthcare at Home has been transformed with the help of a small dedicated team who have focused on defining and building the case for clinical care in the home, our employees, and most importantly, listening to our patients, the people we serve.

In 2016, Healthcare at Home was recognised as a top local employer and this was followed by the Investors in People Silver Award. Our profile on social media channels has also doubled (e.g. 4,000 -10,000 LinkedIn followers). Today, feedback from employees and patients about the service Healthcare at Home provides is very positive.

Judges' comments

Healthcare at Home told their story well to highlight the importance of internal communications during a particularly trying time for the company, in the aftermath of which its operations ended up fundamentally changed. They did a good job and all had a role to play in this.



Behind the Judging: Communiqué Awards

Behind the Judging: Communiqué Awards
Find out what the chair of judges Anna Korving, senior judges Sarah Matthew and Annabelle Sandeman and previous award winners Paul Tanner, 90TEN and Emma Reynolds, Cohn & Wolfe; have to say on how the judging process works, what the judges focus on, tips on what helps and what distracts within an entry and get insights into how previous winners have created that stand out submission.