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Excellence in Customer Focus – Other Healthcare Professionals

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Winner

Arena for Immunology

by AbbVie with support from Lucid


Summary of work

Winner: by AbbVie with support from Lucid

Clear overlap exists in the clinical experiences and needs of specialist nurses treating immune-mediated inflammatory diseases in dermatology, rheumatology and gastroenterology. Established in 2005 and led by top UK specialist nurses, Arena is a cross therapy nurse education programme that aims to empower specialist nurses to implement change and make a difference in the delivery of immunology care.

The Arena programme consistently receives very positive feedback. Going beyond this, the Steering Committee, AbbVie, and their agency, Lucid, embarked on an ambitious and exciting journey to evolve Arena into a practice-changing programme. Using an evidence-based model, developed in partnership with an advisory board of psychologists, Arena has been evolved into a multichannel programme that changes clinical practice and improves patient outcomes.

To communicate the successes of Arena-inspired clinical innovations that have made a difference in clinical practice, a new feature, the Arena ‘Network for Change’ poster session was introduced. Response to the call for posters has been overwhelming and demonstrates real-life changes in clinical practice as a direct result of Arena, for example:

  • Setting up a virtual biologics clinic (Manchester Royal Infirmary)
  • Audit of systemic therapy in psoriasis patients leading to timely and appropriate treatment (Birmingham Skin Centre).

Judges comments

A really good initiative. This team has achieved so much with their flagship brand. Here they recognised that a complex plan was needed to make a difference in the delivery of care by immunology nurses and they effected real change.


Finalists

Infant & Toddler Forum Ten Steps Rollout - by Danone Baby Nutrition with support from Say Communications


Key dates

Entry deadline 29 August 2019
Extended entry deadline 5 September 2019*
*additional fee applies
Judging day 26 September 2019
Company/Team Interviews 9 October 2019
PMEA Event 27 November 2019