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Excellence in New Models of Care

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    • Winner

      CMFT Rheumatology Transition pathway project

      by Pfizer Ltd
      with support from Quintiles


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Winner

CMFT Rheumatology Transition pathway project

by Pfizer Ltd
with support from Quintiles


Summary of work

The Central Manchester NHS Foundation Trust (CMFT) Rheumatology transition pathway project was developed as a joint working initiative between CMFT and Pfizer Ltd. Project delivery was managed and led by Quintiles.

Starting from a position of no formal pathway for children transitioning from Paediatric to Adult Rheumatology Services, the project was initiated to address this service gap and to ensure a quality experience for young people while also impacting on waiting times and ‘Did not Attends’ (DNAs).

Following agreement of the Project Initiation Document, including project deliverables, objectives and scope, a Project Board was convened with multidisciplinary team (MDT) representation from both the Royal Manchester Children’s Hospital and Manchester Royal Infirmary plus Pfizer.

After base-lining the current environment a schematic was developed describing the pre-project process.

Over twelve months, using techniques such as patient questionnaires, formal board meetings, demand forecasting, good practice and literature reviews, Kaizen events, ‘Define, Measure, Analyse, Improve and Control’ (DMAIC) and other Lean 6 Sigma methods, new pathways were developed and implemented. 

Subsequently a detailed analysis has been developed of the health economic and cost impact of the pathways. Reductions in waiting times and DNA rates will be evaluated by a post-implementation audit. 

Judges' comments

Quintiles worked effectively with the NHS to make this pathway project fit for purpose, addressing a key unmet need.  It is a fantastic collaboration on an important topic, with a model that can be extended further.


PMEA Awards 2020

Key dates

Entry deadline 27 August 2020
Extended entry deadline 3 September 2020*
*additional fee applies
Judging Day 1 October 2020
Company of the Year Interviews 22 October 2020
PMEA Event 25 November 2020