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Finalist

Complete Medical Communications (CMC)


Summary of work

2016 was CMC’s 25th anniversary and we celebrated a year of exceptional results by demonstrating 21% growth versus 2015 and the doubling of revenue since 2012. This success was founded on a forward-thinking business strategy, building the best team and operational excellence.

We have a committed and dedicated team with strong company values: we respect each other, embrace change and seek continuous improvement. Our employee survey showed that 92% of staff would recommend CMC as a great place to work. This was mirrored by an 82% staff retention rate.

We have a prolific and successful delivery track record and are proud that 90% of our revenue was due to organic growth across >50 client accounts, many of whom we have worked with for more than five years. The company also won 11 new accounts in 2016. To provide agile client solutions, CMC established two new locations (Manchester, UK and Philadelphia, USA). CMC now operates out of six offices worldwide with plans for a seventh office in Tokyo underway.

CMC is a recognised leader in its field and actively contributes to relevant industry, agency and academic bodies. We have a strong commitment to our community and creating opportunities for future medical communication professionals.

Judges' comments

CMC demonstrated impressive continual growth for an established business, with good client retention. They showed clear support and development of staff and have performed well against the judging criteria. A smart working agency.