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Excellence in Patient Education and Support

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Finalist

talkhealth Patient Support Programmes

by Beiersdorf UK Ltd with support from talkhealth Partnership Ltd


Summary of work

talkhealth has launched a series of FREE patient support programmes to help people with long-term chronic health conditions. The programmes address the need for patients to be more proactive about their health through education and tools designed to encourage self-management. Written by medical professionals to NHS England Information Standard and lasting for between 12 and 24 weeks, patients and caregivers receive a weekly PDF or video with practical guidance and information in bite-size chunks. The programmes act as an additional resource for patients, plugging the support and information gap that GPs are unable to fill due to appointment time constraints, lessening the burden on primary and secondary care.

Rolling out across the talkhealthmedical and talkhealthpartnership, through stakeholder partners, GP surgeries, NHS Trusts, government bodies and corporate, feedback from patients and caregivers is extremely positive. The programmes are having a tangible impact. Of those who have completed a support programme, 87% would recommend it to someone else with the same condition, 57% now visit their GP less about their condition and 89% said the support programme provided them with information their GP did not.

Further programmes are being developed for roll-out throughout the remainder of 2018 and into 2019.

Judges' comments

The talkhealth campaign is ambitious in its scope, and drew on its network of health professionals, charities, patients and carers to develop a unique and trustworthy resource.


Winner

HS Online - by AbbVie with support from Biosector 2, a Syneos Health™ Company


Highly commended

Small Talk Saves Lives - by Network Rail, Samaritans, British Transport Police and Rail Delivery Group with support from Pegasus


Finalists

talkhealth Patient Support Programmes - by Beiersdorf UK Ltd with support from talkhealth Partnership Ltd

SmartRead. Smart Reading for People with Macular Conditions - by Bayer with support from Langland