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Healthcare Glossary

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Performance prism

A framework to manage and measure company performance. The stakeholders of an organisation are addressed, including investors, customers, employees and suppliers.

The Performance Prism, originated from Cranfield University, is a consequential development of the Performance Management framework. Its key advantages over previous frameworks are considerations of the wants and needs of the stakeholders, and exclusively, what the company wants and needs from its stakeholders? By doing this, a mutually satisfactory relationship with each stakeholder is explored.

See also:
Corporate governance
Cost-benefit analysis
Critical success factors
Organic growth/development
Stakeholder
Customer

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