A programme designed to educate, encourage and support patients in the ongoing use of their medication. Concordance also referred to in medicine as (compliance, adherence, or capacitance) describes the degree to which a patient correctly follows medical advice given by a medical professional. Most commonly, it refers to the medication or drug compliance by the patient, the use of medical appliances and the attendance of counseling or other courses of therapy. Both the patient and the health-care provider affect Concordance. A positive physician-patient relationship is the most important factor in improving a Concordance Plan. However the high cost of prescription medication may also have bearing on Concordance breakdown.
Culture, One to one marketing (1:1 marketing) , Secondary care, Committee for Medicinal Products for Human Use (CHMP), Strategic health authority (SHA), Attitude Awareness Usage Study (AAU), Guarantees and warranties, Customer service programme, Continuing professional development (CPD), Australian Medical Association (AMA), Expanded access, American Medical Association (AMA), Concordance, Customer satisfaction, Consumer behaviour,