John Clark has joined the Washington-based market research and consulting firm Heart+Mind Strategies to help build its growing portfolio of healthcare clients, including hospitals, pharma companies and healthcare associations.
Clark brings with him substantial healthcare experience, combining a decade of hospital leadership with more than 10 years’ experience as a healthcare consultant serving life science companies, the health insurance sector and hospitals. He joins Heart+Mind Strategies from JD Power.
As senior consultant, healthcare, Clark’s remit will focus on strengthening the bonds between organisations and their customers. He will advise clients on brand and communication strategy, customer experience transformation, and customer-workforce engagement.
“John’s industry knowledge and leadership make him a key addition to Heart+Mind Strategies,” said Mike Dabadie, president and managing partner.
“His appointment is a sign of our commitment to being a leader in transforming healthcare organisations into highly customer-focused enterprises that drive customer loyalty and profitability.”
Clark said that he was thrilled to join Heart+Mind Strategies, adding that “No firm knows as much about how to engage customers and the employees serving them to create an extraordinary customer experience”.