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Go with the flow

A patient education case study looks at the blood clot awareness work of Lifeblood: The Thrombosis Charity

Since its inception in 2002, Lifeblood: The Thrombosis Charity has been working to raise awareness of thrombosis with the public and healthcare professionals. The 'Stop the Clots' campaign focused on hospital-acquired blood clots, the biggest preventable killer in UK hospitals, with 70 per cent of these deaths preventable through risk-assessment and treatment. The most notable achievement of the campaign was that the Department of Health (DH) produced targets that mandated risk-assessment of all adult patients on admission to hospital, with prevention of hospital-acquired clots added to the National Operating Framework of the NHS. This was a significant achievement considering Lifeblood's relatively small size and limited funding.

 

Lifeblood launched a five-city bus tour and patient education programme for National Thrombosis Week
Lifeblood launched a five-city bus tour and patient education programme for National Thrombosis Week

 

Challenge
Lifeblood's 2009 mission statement was to ensure mandatory thromboprophylaxis for UK patients at risk of thrombosis. Along with political lobbying, it was imperative to increase public awareness of risks associated with hospital admission. Lifeblood needed to alter public perception about the risk of blood clots; a 2009 survey showed that less than one third of people would be concerned about developing a blood clot while in hospital, despite the fact that they kill more than 500 people per week. With media coverage over recent years dominated by the superbug MRSA, Lifeblood needed to raise its media profile, and communicate key thrombosis messages.

Solution
For National Thrombosis Week 2009, Lifeblood launched a five-city bus tour and a patient education campaign named FLOW to raise awareness of hospital-acquired blood clots and the need for thromboprophylaxis to the general public, media and NHS staff:
• Find out if you are at risk of developing DVT in hospital by asking for a risk assessment
• Lower your risk by using compression stockings and blood thinners
• Observe any symptoms of clots – warmth, swelling or pain
• Warn your doctor if you experience symptoms or are concerned about risk.
The awareness week was launched by Linda Barker (celebrity designer who nominated Lifeblood as her chosen charity during her time on I'm a Celebrity… Get Me Out of Here!) and John Smith MP (Chair of the All-Party Parliamentary Group on Thrombosis) at St Thomas' Hospital, London. The tour itinerary was structured around key events to maximise media opportunities. Passersby received get well cards with FLOW messaging. Furthermore, Lifeblood continued lobbying for risk-assessment of all patients admitted to hospital, including meetings with MPs, ministers and the DH.

Results
Lifeblood's involvement with the Health Select Committee led to the commissioning of updated NICE guidance, recommending risk-assessment of all patients admitted into hospital and thromboprophylaxis given to those at risk. VTE risk assessment has been included as a DH priority in the NHS Operating Framework 2010/11. All National Thrombosis Week objectives were met:
• Achieved coverage in excess of 20m with features in the Times, the Daily Mail, This Morning and BBC Radio 4's Today programme
• More than 5,000 people pledged support to the FLOW campaign
• 17 ambassadors were rewarded for their support of Lifeblood, raising awareness of blood clots and implementation of best practice thromboprophylaxis.

Client verdict
"The exceptional organisation and hard work by Athena resulted in an extremely successful National Thrombosis Week 2009, and we look forward to making next year's event bigger and better."
Professor Beverley Hunt, medical director, Lifeblood: The Thrombosis Charity

Communiqué Awards 2010
Lifeblood: The Thrombosis Charity was the winner for Patient or Professional Association of the Year at the Communiqué Awards 2010.

 

Case study details

Client: Lifeblood: The Thrombosis Charity
Agency: Athena
Campaign: Stop the Clots
Timescale: February 2009 to December 2009

29th July 2010

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