Please login to the form below

Insights from patients during the COVID-19 pandemic

We all know how much the COVID-19 pandemic has affected everyone around the world. And within the healthcare industry, priorities have been re-evaluated and processes changed, to ensure that patients keep receiving care.

This has meant changes to the way healthcare professionals and patients communicate and the wider introduction of virtual appointments. At COUCH Health, we’ve conducted research to find out how patients are feeling about these changes, including their feelings towards visiting healthcare centres and the use of telemedicine. We carried out a survey among patients who have any one of these conditions: chronic obstructive pulmonary disorder (COPD), ulcerative colitis (UC), Crohn’s disease (CD) and idiopathic pulmonary fibrosis (IPF). We received over 1000 responses in total – thanks to all the patients who took the time to complete the survey.

Unsurprisingly, our findings reveal that people have concerns and anxiety about visiting healthcare centres, as these pose a risk of exposure to the virus.

“I don’t want to go to the doctor and be around people.”  US patient with IPF

Patients were also worried about wasting doctors time if they booked in appointments.

“The NHS have enough to do, I don’t want to overwhelm them.” UK patient with CD

Based on this and other evidence that shows high numbers of people are avoiding seeking care, considerable efforts will be needed to reassure patients that attending health centres and appointments can be safe. Public health messaging would also be beneficial, to reiterate the importance of seeking medical attention. This will help maintain health (outside of the pandemic) and avoid missed or delayed diagnoses.

Across all disease areas, respondents showed a clear preference for face-to-face appointments vs any other format, even though most people expressed satisfaction with virtual appointments. Some comments suggest that more education is needed about how technology can support virtual appointments and enable simple tests to be carried out.

“It’s not the same. How can a doctor examine me online. Blood pressure, oxygen breathing tests, it wouldn’t work” US patient with IPF

Very few respondents were currently taking part in a clinical trial (for example, only 0.9% of COPD patients and 1.9% of UC patients). On the whole, people reported being happy to carry out clinical tests at home, if given appropriate guidance. Interestingly, patients in all disease areas apart from IPF would prefer to travel to the clinic rather than staying at home after the pandemic. More research into this area would be beneficial to guide how studies introduce remote visits and data collection.

This research gives important insights to how patients feel about their condition, seeking care and telemedicine. The responses highlight that there is no one-size-fits-all approach when it comes to healthcare, and that patient insights are essential to help guide decision-making whether it’s about reassuring patients through public messaging, or introducing more decentralised clinical trials. Further research among patients with other conditions will be important to help guide decision-making during and beyond the pandemic.

Blog was first published here: https://www.couchhealth.co/post/healthcare-seeking-behaviours-insights-from-patients-during-the-covid-19-pandemic

9th October 2020

Share

Tags

Company Details

COUCH Health

+44 (0) 330 995 0656

Contact Website

Address:
Suite 2.10, Jactin House
24 Hood Street
Manchester
M4 6WX
United Kingdom

Latest content on this profile

Why you must understand the pricing of patient recruitment companies
Recruiting a diverse range of patients and engaging with them for your clinical trial isn’t an easy task, which means you might turn to patient recruitment companies, like us, who can help. But using their services is going to cost you money. So, naturally, one of your first thoughts will be “what’s my return on investment going to be?”, and we understand that. Honestly we do.
COUCH Health
4 ways to recruit Alzheimer’s disease patients for your clinical trial
What key things do you need to remember to reach patients living with Alzheimer’s disease?
COUCH Health
#DemandDiversity: Black history in clinical trials: It's more than just Tuskegee [Infographic]
Take a look at this infographic showing some of the most notorious clinical trials and medical research in history.
COUCH Health
#DemandDiversity: The science behind diversity
We’re going back to the basics to explain why it’s so important for us to make a change.
COUCH Health
5 reasons clinical trial drop-out rates are on the rise
According to a recent report by the CSDD, patient recruitment rates have been steadily increasing, which is great news! The study found that 77% of clinical trials are now either meeting or exceeding their enrolment targets, in comparison to just 47% in 2012.
COUCH Health
#DemandDiversity: Names erased from history: A dive into black history of clinical research
You might be aware that February is Black History Month in the United States. So, we wanted to take the time to highlight some monumental moments and figures in the black history of clinical trials and medical research and share these with you
COUCH Health