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COUCH Health

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+44 (0) 330 995 0656

Our mission to improve everyone’s lives is bold. But to really make a difference, have impact and create change, we have to be.

By guiding organisations in making everything they do in clinical studies more human – more accessible, insightful, empathetic and easier to understand – we put them on the right path to improving people’s lives.

Our existence is born out of a very personal experience. In 2002, one of our founders lost their father to prostate cancer. Had his doctor been sufficiently educated on the signs to look for, he might still be here today. Had their father understood his own symptoms, he might still be here today. Had his father’s healthcare team been aware of potential life-saving clinical trials, he might still be here today.

And so we are motivated by the profound understanding that, collectively, we need to do better.

We start and end with the people who will use the communications we develop. Our purpose is to better educate people about anything that can save or improve lives. So we speak to them directly and plainly. We help them understand and act so that they can live happier and healthier lives.

We specialise in connecting with people; be that patients, study sites, investigators, healthcare professionals or communities… and our results speak for themselves. So if you’re looking for better, let’s talk.

Each person who has joined COUCH Health is driven by a genuine desire to help improve lives. And we each hold ourselves accountable in our mission, because it’s our responsibility to constantly question what we and others deliver.

We ask how can we be better? How can we do more to pioneer the change that’s so desperately needed? By asking these questions we’re able to be more creative and forward-thinking in the solutions we present to you.

Suite 2.10, Jactin House, 24 Hood Street, Manchester, M4 6WX, United Kingdom

Making health human means that everything we do puts people first.

Pharmaceutical, biotech and life science companies turn to us to help them build strong connections with, and improve outcomes for, the people who matter most: patients.

We do this by improving the recruitment and retention of patients to clinical studies with creative solutions that build better experiences and outcomes for clinical study participants.

We specialise in bringing the human touch to healthcare by:

  1. Creating patient engagement materials that are actually read and understood.
  2. Generating deep insights that build patient-centric clinical study materials.
  3. Developing compelling creative advertising and marketing that improves clinical study recruitment and retention.

Patient recruitment and retention planning

We take the ‘error’ out of human error – so you’re left with smart, insightful, human-focused planning. From patient recruitment and retention strategies to patient engagement campaigns, we’re experts in knowing where and how to engage with real people, on a real level.

Some clinical study patient recruitment and retention planning services we offer:

  • Market research
  • Social listening
  • Patient experience mapping
  • Global recruitment planning
  • Global retention planning
  • Recruitment feasibility

Study and site support

Good design speaks to the whole body. It’s emotional, impactful and engaging. It can tell a story in a glance, transform complicated information into clear and concise content, and persuade people on an emotional level. With our understanding of design, and the complexities of patient recruitment, we can provide expertise that will increase the awareness of your study.​

Some study and site services we offer:

  • Clinical study name and logo creation
  • Study material writing and design
  • Cultural adaptation of study materials
  • Study websites
  • Print and artwork management
  • Investigator & site staff training and meetings

Patient recruitment advertising campaigns

Integral to our mission to improve everyone’s lives, we guide the creation of content that real people can find, understand and use to make informed decisions. That can motivate action, inspire change and give people the confidence that healthcare exists to improve their lives.

Some patient recruitment and site services we offer:

  • Online screening
  • Digital marketing
  • Informed consent videos
  • TV ads
  • Radio ads
  • Print advertising

Patient advocacy, and diversity & inclusion

Developing relationships with patient advocacy groups is vital to the success of any clinical study. If your study needs to reach an established patient group, or a minority population, then you’ve got to engage community leaders, patient advocates, and key opinion leaders throughout the development process. By developing these relationships with your target population your study will be welcomed and trusted. And we’re here to help get you there.

Some of the patient advocacy and diversity & inclusion services we offer:

  • Patient advisory boards
  • Patient focus groups
  • Diversity & inclusion consultation
  • Advocacy group support
  • Patient reminder tools
  • Patient exit interviews

Participant retention strategies and collateral

Many of our team are from a behavioural health background which means we like to think we understand people better than most. Add this to our people-focussed approach, and we’re able to create motivational strategies to ensure participants remain in your study.

This can involve:

  • Newsletters
  • Recognition items
  • Digital support tools
  • Patient portals
  • Patient experience surveys
  • Site engagement support

Want to add a human touch to your next project? Let’s talk

COUCH Health publishes report to encourage patient engagement in the MedTech sector

Manchester, UK, 27 February 2023 — COUCH Health today announced the publication of a new report “The Power of Patient Engagement in MedTech”.

ALL PRESS RELEASES

Include Us All in Your Clinical Trials

We are COUCH Health

Making health human means that everything we do puts people first. __Pharmaceutical, biotech and life science companies turn to us to help them build strong connections with, and improve outcomes...

Demand Diversity Podcast

The unacceptable lack of diversity among clinical research participants would suggest that we are.As we begin our campaign to demand diversity in the clinical research space, we invite you to...

What gets on your nerves?

ALL VIDEOS AND PODCASTS

Perla Nunes

Perla Nunes
Community Outreach Consultant
Linkedin Profile

Chloe Stephenson

Chloe Stephenson
Research and Insights Manager
chloe@couchhealth.agency
Linkedin Profile

Craig Noone

Craig Noone
Lead Designer
craig@couchhealth.agency
Linkedin Profile

Emma Johnstone

Emma Johnstone
Senior Research & Insights Executive
emma@couchhealth.agency
Linkedin Profile

Lorna Wright

Lorna Wright
Senior Patient Recruitment Manager
lorna@couchhealth.agency
Linkedin Profile

Lucy Pilejko

Lucy Pilejko
Senior Digital Marketing Executive
lucy@couchhealth.co
Linkedin Profile

Jake Johnson

Jake Johnson
Senior Designer
jake@couchhealth.agency
Linkedin Profile

Ciara Jones

Ciara Jones
Office Manager
ciara@couchhealth.agency
Linkedin Profile

Alicia-Mae Mccarron

Alicia-Mae Mccarron
Digital Design Apprentice
alicia@couchhealth.agency
Linkedin Profile

Joe Conway

Joe Conway
Senior Patient Recruitment Executive
joe@couchhealth.agency
Linkedin Profile

Becky Delaney

Becky Delaney
Motions Graphic Designer
becky@couchhealth.agency
Linkedin Profile

Katie Rishi

Katie Rishi
Founder and CEO
katie@COUCHhealth.co
Linkedin Profile

Ash Rishi

Ash Rishi
Founder and CEO
ash@COUCHhealth.co
Linkedin Profile

  • Shire/Takeda
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Company Details

Global Patient Engagement

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 Latest Content from  COUCH Health 

COUCH Health publishes report to encourage patient engagement in the MedTech sector

Manchester, UK, 27 February 2023 — COUCH Health today announced the publication of a new report “The Power of Patient Engagement in MedTech”.

Include Us All in Your Clinical Trials

We are COUCH Health

Making health human means that everything we do puts people first. __Pharmaceutical, biotech and life science companies turn to us to help them build strong connections with, and improve outcomes...

Demand Diversity Podcast

The unacceptable lack of diversity among clinical research participants would suggest that we are.As we begin our campaign to demand diversity in the clinical research space, we invite you to...

What gets on your nerves?