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Ashfield

Reaching your audiences, wherever they are.

Ashfield, part of UDG Healthcare plc, is an international provider of outsourcing solutions to the pharmaceutical industry, dedicated to improving the lives of patients.

With operations in 18 countries, our 6,000 employees work together to help our partners reach out to experts, prescribers and patients. We do this by aligning the right channels with the right content, to reach and impact the right audiences, wherever they are. Our work results in more than 3.5 million interactions every year with patients and healthcare professionals around the world.

Our market-leading services include strategic consultancy, patient support programmes, sales teams, healthcare communications, customer service reps, contact centre services, market research, and meetings and events, to mention just a few.   

US Operations
One Ivybrook
Boulevard
Suite 110
Ivyland
PA, 18974
USA@ashfieldhealthcare.com

Ashfield Healthcare Communications
Victoria Mill
Windmill Street
Macclesfield
Cheshire
SK11 7HQ

Contract Sales - Mark Gibson
Ashfield House
Resolution Road
Ashby de la Zouch
Leicestershire
LE65 1HW

Areas of Expertise

Ashfield Commercial: Comprehensive, flexible sales and marketing solutions.

Ashfield Clinical: Patient support and healthcare professional education delivered through our highly qualified nurse teams.

Ashfield Healthcare Communications: Connecting insight, intelligence and expertise to deliver powerful multichannel communication solutions.

Ashfield Insight & Performance: Delivering business analytics, insights and proven programmes for organisational excellence.

Ashfield Market Access: Comprehensive services to support strong formulary positioning.

Ashfield Medical Information: Highly regarded, compliant and accurate medical information services.

Ashfield Meetings & Events: Delivering meetings and events with certainty and impact.

Ashfield Pharmacovigilance: Outstanding pharmacovigilance expertise and risk management services.

Team

Julian Tompkins
Julian Tompkins
Regional President (Europe & South America), Ashfield Commercial & Medical Services
Anita Osborn
Anita Osborn
Clinical Service Director, Ashfield Commercial & Medical Services
Mark Gibson
Mark Gibson
Director International Business, Ashfield Commercial & Medical Services
Angela Cairns
Angela Cairns
Divisional Director for Quality & Compliance
Horacio Rodriguez
Horacio Rodriguez
VP of Clinical and Commercial Contact Center US
Helen Hey
Helen Hey
SVP Global Business Development, Ashfield Healthcare Communications
Steph Tortell
Steph Tortell
SVP Group Medical Director, Ashfield Healthcare Communications
Andrew Binns
Andrew Binns
SVP Strategy & Planning, Ashfield Healthcare Communications
Sarah Edwards
Sarah Edwards
Marketing Manager, Ashfield Healthcare Communications
 

Press Releases

Ashfield to host webinar on Patient Support Programmes on Tuesday 10 October
Nagore Fernandez, Ashfield’s Head of Patient Services for Europe, shares what it takes to launch and measure a successful patient support programme.
Ashfield publishes patient support blog series
Read Ashfield's five-piece blog series to learn the components of a successful patient support programme (PSP).
Ashfield to host global webinar on Patient Service Team on 10 July
We’re hosting a one-hour webinar, “Challenging the conventional commercial model” to share this patient-centric approach that delivers value to patients, prescribers and office teams. Presented by John Gerow, Service Team Strategy Partner, Ashfield, this presentation will explain the reason so many of our clients are adopting this approach with their existing field sales strategies.
Ashfield announces leadership changes in the U.S. and Japan.
Ashfield announces the appointment of Greg Flynn as Regional President of Commercial and Clinical in the U.S. and Mick O’Leary as Regional President of Commercial and Clinical in Japan, where he will lead CMIC Ashfield.
Pegasus unveils new brand identity as it celebrates a year as part of Ashfield.
Pegasus, has unveiled a new brand identity signaling its successful integration with the global business, a year on from acquisition. Conceived by Pegasus’s in-house creative services team, the new look now lives across its internal and external channels.
Ashfield wins Analyst Team of the Year at the UK Best of Business Intelligence (BOBI) Awards 2017.
We are thrilled to announce that our Business Intelligence Team walked away with the Analyst Team of the Year Award at the 2017 BOBI Awards, which took place in London on Monday 8 May.
Ashfield Healthcare Communications expands across the UK and Europe
Ashfield Healthcare Communications signals significant growth with new office openings in Dublin and Glasgow.
Ashfield achieves another double win at the PF Awards 2017
We are thrilled to announce that we had two winners at the 2017 Pf Awards, the largest pharmaceutical sales awards in the UK.
UDG Healthcare appoints Jez Moulding as Group Chief Operating Officer and Executive Vice President of Ashfield
UDG Healthcare plc (“the Group”), a leading international healthcare services provider, is pleased to announce the appointment of Jez Moulding as Chief Operating Officer (“COO”) of UDG Healthcare plc and Executive Vice President of Ashfield with effect from 2 May 2017
Ashfield Healthcare Communications opens virtual career advice clinics
Ask Career Experts Panel to provide career advice to members of the wider healthcare communications community
Ashfield emphasises patient focus with the implementation of Salesforce Health Cloud
Ashfield has announced that it will be implementing Salesforce Health Cloud – the patient relationship platform that helps care providers collaborate more efficiently, better understand their patients and build stronger relationships across their entire care teams. Ashfield is advancing its offering by using Health Cloud for its patient support programmes in the United States and Europe.
Nagore Fernandez announced as Head of Clinical Services – Europe
With Clinical services across a number of European countries (including the EU5, Turkey and Portugal) and plans for further expansion, Ashfield is delighted to announce the appointment of Nagore Fernandez as Head of Clinical Services - Europe.
Ashfield walks away with gold at EVCOM Clarion Awards
The awards ceremony, held at The Seven Dials Club, Covent Garden, London on Friday 7 October, drew leading event and communication agencies from across the UK to honour outstanding performance in corporate social responsibility and sustainability, including environment, diversity, equality, community, charity initiatives, education, ethical, health and welfare issues.
David Chantry appointed as Head of Quality & Compliance (UK and Ireland) for Ashfield Commercial and Clinical
David has been successful in a number of roles across various healthcare environments prior to joining the company, and has taken over this important leadership role to spearhead the development and implementation of the quality and compliance initiatives as they relate to the business and regulatory requirements in the UK and Ireland.
Ashfield to present at eyeforpharma’s Patient Summit Europe 2016, London, UK
Next week, eyeforharma’s Patient Summit Europe brings together everyone committed to ensuring that the patient-centric model is here to stay. This year’s theme is ‘Prove it: Why putting patients first makes business sense’. We look forward to insights, learnings and debate across the two days, 17 – 18 October 2016.
Laura Brown appointed to Ashfield Meetings & Events’ board.
Ashfield Meetings & Events, healthcare event management specialist, is delighted to announce the key appointment of Laura Brown to the board of directors as Senior Vice President of Operations. The appointment will take effect from 1 October.
Ashfield launches global impact on society initiative
‘Ashfield Cares’ to actively support charities and programmes through fundraising, time and skills
Pegasus joins Ashfield Healthcare Communications
Pegasus, one of the most successful integrated healthcare communications consultancies in the UK, has today announced it has been acquired by UDG Healthcare plc, a FTSE 250 listed international provider of outsourced healthcare services. Pegasus will join Ashfield Healthcare Communications, which is part of UDG Healthcare’s Ashfield Commercial and Medical Services Division.
Opening drives expansion for Ashfield Healthcare Communications
Following a period of sustained growth, Ashfield Healthcare Communications has today announced that it has opened new offices in Ashby-de-la-Zouch, a move which continues to enable closer integration across the Ashfield division.
Gill Adair announced as Global Head of Talent Acquisition
We're pleased to announce the senior appointment of Gill Adair as our Global Head of Talent Acquisition.

White Papers and Resources

How Transparent Is Transparency?
The second annual publication of transfer of value (TOV) data has just been publically disclosed. For those of you that it passed by, it seems to have generated very little air-time, even within the industry, let alone outside of it. As the dust settles and numbers are crunched, we should now be able to benchmark against the inaugural data, giving it more significance, relevance and validity.
The 7 biggest risks to e-detailing success
E-detailers promote medicines to healthcare professionals (HCPs) over the phone and via online platforms, such as WebEx. It’s a fast-growing channel but there are common mistakes which prevent it reaching its full potential. Download our infographic to see the biggest risks with the service, and see our top tips to avoid them!
Patient support blog series: Step 3 to a successful patient support programme
Patient support blog series: Step 2 to a successful patient support programme
Break down those silos and work across internal and external stakeholders!
It’s time to roll out the red carpet for healthcare professionals
Whether we’re buying something as simple as a toaster or as expensive as a new car, we’ve all come to expect fantastic service at every stage of the customer journey. And as Adam Occleshaw, Ashfield Business Manager, explains, healthcare professionals are no different – they want the red-carpet treatment too.
Keeping it real
Virtual and augmented realities are helping to shape the future possibilities for healthcare
In today’s tough competitive landscape, use remote sales to hold your ground
There are lots of reasons why you may have a territory left uncovered or inadequately covered by field representatives alone.
Jo Fearnhead-Wymbs A year in the role as patient engagement director
A year of patient-cenricity… helping our clients have an even greater impact on patient outcomes
Our nursing heroes
This May 12 marks 197 years since the birth of nursing pioneer Florence Nightingale. Every year on her birthday, International Nurses Day celebrates the vital work of nurses worldwide.
Highlights: Ashfield leads by example, engaging attendees at Pharma Forum
During this year’s Pharma Forum, held at the Gaylord National Convention Center in National Harbor, Maryland, David Kerr (Senior Director of Creative & Production Services) co-hosted an insightful session surrounding online and offline engagement strategies to enhance face-to-face meetings.
The five big pitfalls to avoid for successful patient support programmes
With the rise of speciality medicines, the staggering cost of non-adherence and the demand for increased value from all stakeholders, it’s no surprise that patient support programmes are becoming ‘cost of entry’ for some products. It’s not enough to simply bolt on a one-size-fits-all support service around a new medicine; the bar is high and the ambition is to deliver a truly differentiated service with measurable results.
Ready, set…..collaborate! Kollider begins……
So now we’re at the start line, participants are at the ready… and waiting.
Time for a Hackathon – planning, preparation and plenty of sugar!
Where does the inspiration for a day of collaboration that pushes intellectual thought, partnership and physical boundaries, begin?
The Young Dementia Network - much more than a logo
Welcome to the second and final part of my two-part blog.
Highlights: From the eyeforpharma Patient Summit
Making it real: the patient-centricity movement picks up momentum as pharma begins to deliver on the vision
Opinion piece: Patient-centricity and pharma – where are we now?
Patient-centricity is a term that has gained currency in the pharma industry in recent years, and most major companies in the sector are now dedicating resources to ensure that they put the wishes and needs of patients centre-stage in all of their business activities.
New Perspectives: No research without patients
In June 2016, members of Ashfield Healthcare Communications joined more than 100 delegates gathered at Canary Wharf in London for eyeforpharma’s second annual Clinical Excellence EU Summit.
The hard sell: skills for the modern medical sales rep to thrive
There has been a huge mind-set shift within pharma from a company and brand focus to a customer first approach. It takes time for delivery and operations to catch up with the new vision and the industry is still grappling with what commercial models of the future need to look like.
Opinion piece: Personalisation – the future of medical education
Alex Goonesinghe, Research Manager, and Nigel Campbell, Multichannel Communications Director, share their thoughts on the growing trend towards personalised medical education.
Blog: Personality + creatives + sugar = an exciting branding project with the Young Dementia Network
Steve Hunt, Strategy Director for Ashfield Digital & Creative, recently had the opportunity to work on a really exciting and rewarding project with the Young Dementia Network, here he shares what it was like to work on a project that will really help improve people’s lives…
Blog: Wearables – The Technologist’s view
Patient insight is key to a successful solution. The wearable technology market has come of age, with the emergence of wearables into the consumer mainstream. Products like Apple Watch and Fitbit have set the stage for an acceptance of products that are more focused around specific health outcomes.
Slide Deck: Kinetic: A new approach shaping the future of advisory boards
How many times have we attended meetings that have little direction, or no clear objectives and left feeling disinterested and disengaged? Our “Kinetic” consulting approach is set to change all of that by providing insight, challenging objectives and creating energy and engagement to deliver real improved tangible outputs to your meetings.
Blog: A new 'At your service' model for pharma
Turning the traditional sales model on its head to deliver commercial outcomes without selling at all
Blog: The role of today’s Regional Business Manager
The importance of delivering brand strategy and supporting people.
Blog: Celebrating creativity at Lions Health
Andrew Binns, SVP Strategy & Planning for our digital and creative agency recently attended Lions Health, the world renowned festival of creativity. Here he shares his experience and insights from across the two days.
‘How-to’ guide: Successful patient support programmes
Breaking down the steps to success into 10 bite-size chunks
How did pharma use Twitter at #ASCO16?
Each year, ASCO’s Annual Meeting brings together 30,000 oncology professionals from around the world, here we explore the #ASCO16 hashtag and how pharma utilised the channel during this year's event.
A new reality for healthcare
When mobile phones came onto the mass market it would have been difficult to see how they were to develop into the ubiquitous multimedia devices they are now. Their power, development and rapid take-up has easily exceeded early predictions. Now, virtual reality (VR) and augmented reality (AR) technologies are beginning a similar journey.
Syndicated or dedicated sales force?
What's the difference and which is right for you?
From ideals to execution – exploring the realities of patient-centricity
The Ashfield Patients & Pharma Future Forum explores the reality of patient-centricity in 2016 and what’s next for pharma.
Back from the future – innovation for pharma
After 5 days of seeing amazing innovations, having discussions about the future of medicine and the practicalities of living on Mars. Plus listening to inspiring speakers from fighter plane-flying physicians to the current President of the USA, it’s not surprising that South by South West (SXSW) leaves you inspired but with your head spinning (and not just from the jet-lag!)
Investigator meetings deconstructed
With our expertise in clinical meetings and our understanding of their significance to the drug development process, we have put together some of our expert insights to help you manage rising costs and time to market, engage audiences, retain content, and enhance relationships between sites and sponsors.
Sharing our insights from the eyeforpharma, Barcelona 2016 patient track
A year on from the 'launch' of patient-centricity as a key theme at eyeforpharma and how have things progressed?
The changing face of physician needs
Understanding physician perspectives on scientific meetings, how meetings are changing and future challenges for pharma companies.

Videos

Latest Tweets

Awards

2016
EVCOMLive - Silver: Pharma/Healthcare/Cosmetics Event | Silver: Collaborative Event | Bronze: Conference Overseas
Interactive Media Awards - Outstanding Achievement Award (ACUMED and Ashfield Digital & Creative)
EVCOM Clarion: Gold – Social Screen (GeoMed and Ashfield Digital & Creative)
PRCA - Specialist Consultancy of the Year (Pegasus)
PR Week – Specialist Consultancy of the Year (Pegasus)
Communique - Consultancy of the Year (Pegasus)
The Creative Floor: Finalist - Healthcare Professional Animation (Ashfield Digital & Creative) 
PF - Learning and Development Initiative (Ashfield Insight & Performance)
Sabre - EMEA Health Consultancy of the Year (Pegasus)
PM Society Digital: Gold - Innovation award (Pegasus)
OTC: Best PR Campaign for Non Medicine and Best PR Campaign for a Medicine (Pegasus)

2015 Awards

Lloyds Bank National Business Awards: Finalist – International Growth Business of the Year (Ashfield Commercial & Medical Services)
Investors in People Award
eHealthcare Leadership Awards: Distinction –  Best Healthcare Content (Ashfield Healthcare Communications)
C&IT Excellence Awards – Global Agency Of The Year (Ashfield Meetings & Events)
Digital Health Awards – Web-Based Digital Health for HCPs (Ashfield Healthcare Communications)
Interactive Media Awards – Outstanding Achievement in Healthcare (Ashfield Healthcare Communications)
EVCOM Live Awards 2015 – Rising Star – Laura Ellis (Account Manager, Ashfield Meetings & Events)
EVCOM Live Awards: Gold – Life Sciences Event (Ashfield Meetings & Events)
EVCOM Live Awards 2015: Silver – Agency Of The Year (Ashfield Meetings & Events)

2014 Awards
Lilly Global Supplier Award – Discovery Syndicated Sales Team (Ashfield Commercial & Medical Services)
Investors in People Award
Web Health Award - Physician/Clinical Portal Website (Ashfield Healthcare Communications)
Interactive Media Awards – Outstanding Achievement in Healthcare (Ashfield Healthcare Communications)
Training Journal Awards: Gold – Best Organisational Development Programme (Ashfield Meetings & Events)
Pharmaceutical Market Excellence Awards – Excellence in Business Capability Development (Ashfield Insight & Performance and iMed Comms)
MIT’s Eyewire, FEI and Visual.ly – ‘Visualise the Scale of the Brain’ Award (eMedFusion and Ashfield Healthcare Communications) 
Communiqué Awards: Finalist - Communiqué Medical Education Consultancy of the Year (Watermeadow)
The Drum Network Awards – Events Company Of The Year (Ashfield Meetings & Events)
C&IT Excellence Awards 2014 – Pharma, Health & Beauty Event Of The Year (Ashfield Meetings & Events)
IVCA LiveCom: Gold – International Internal Experience (Ashfield Meetings & Events)
IVCA LiveCom: Bronze – International Conference (Ashfield Meetings & Events)

2013 Awards
Communiqué Awards – Excellence in Professional Education Programmes (Watermeadow)
Investors in People Award
W3 Awards – Copywriting (Ashfield Healthcare Communications)
Web Marketing Association – WebAward for Healthcare Standard of Excellence (Ashfield Healthcare Communications)
Web Health Awards: Merit – Medical Education (Ashfield Healthcare Communications)
UK Event Awards – Best Conference (Ashfield Meetings & Events)
UK Event Awards – Best International Conference (Ashfield Meetings & Events)
UK Event Awards – Agency Of The Year (Ashfield Meetings & Events)
Interactive Media Awards – Outstanding Achievement in Healthcare (Ashfield Healthcare Communications)
Eventia: Gold – Event Organiser Of The Year – Laura Brown (Ashfield Meetings & Events)
Eventia: Bronze – Best International Conference (Ashfield Meetings & Events)
European Business – UK National Champion (Ashfield Meetings & Events)




Networks

Ashfield Commercial and Medical Services, part of UDG Healthcare plc, is a global leader in providing outsourced healthcare services to pharmaceutical, device and biotech companies. The company has 6,000 employees, operates in 20 countries across Europe, North America, South America and Asia and works with more than 250 companies, including all of the world’s top 25 pharmaceutical companies. Its mission is to partner with its clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

Ashfield’s provides contract sales teams, customer service reps, medical science liaison officers, remote detailing, nurse educators, medical information, healthcare communications, market access, market research, training, event management, digital, creative and pharmacovigilance services.

It is the largest and fastest growing division of its parent company, UDG Healthcare plc.

Company Details

Ashfield

Contact Website

Address:
Ashfield House
Resolution Road
Ashby de la Zouch
Leicestershire
LE65 1HW
UK

Latest content on this profile

How Transparent Is Transparency?
The second annual publication of transfer of value (TOV) data has just been publically disclosed. For those of you that it passed by, it seems to have generated very little air-time, even within the industry, let alone outside of it. As the dust settles and numbers are crunched, we should now be able to benchmark against the inaugural data, giving it more significance, relevance and validity.
Ashfield
Ashfield to host webinar on Patient Support Programmes on Tuesday 10 October
Nagore Fernandez, Ashfield’s Head of Patient Services for Europe, shares what it takes to launch and measure a successful patient support programme.
Ashfield
The 7 biggest risks to e-detailing success
E-detailers promote medicines to healthcare professionals (HCPs) over the phone and via online platforms, such as WebEx. It’s a fast-growing channel but there are common mistakes which prevent it reaching its full potential. Download our infographic to see the biggest risks with the service, and see our top tips to avoid them!
Ashfield
Patient support blog series: Step 3 to a successful patient support programme

Ashfield
Patient support blog series: Step 2 to a successful patient support programme
Break down those silos and work across internal and external stakeholders!
Ashfield
Ashfield publishes patient support blog series
Read Ashfield's five-piece blog series to learn the components of a successful patient support programme (PSP).
Ashfield