Please login to the form below

Bringing the NHS into the 21st century

As the NHS celebrates its 70th birthday and a £20bn “birthday gift” from the UK government, we find out how one company is delivering what the National Health Service really needs – a financially sustainable method of healthcare management. Dr Kruti Patel Clinical Operations Manager at virtual healthcare provider Medefer tells us more.


When gastroenterology registrar Dr Bahman Nedjat-Shokouhi attended to a patient who had spent three months waiting for an outpatient appointment and worrying about a potential cancer diagnosis, he questioned how that worry could have been avoided.

Realising the importance of innovation in the NHS, he saw how technology could improve early specialist care for patients and help resource a heavily burdened NHS.

Fast forward to 2018 and he has turned his idea into Medefer, an advanced IT platform that provides two models of care – the virtual triage (electronic advice and guidance) and the virtual hospital, which delivers a consultant-led specialist outpatient service.

Blue Latitude Health speaks to Dr Kruti Patel, Clinical Operations Manager at Medefer (pictured left) to find out how the company has reduced the time spent waiting for consultants from weeks to an average of 5.5 hours, increasing satisfaction for both healthcare professionals and their patients.

How does the platform work?

KP: We started off with a virtual advice and guidance service, which enables a specialist consultant to give GPs detailed advice and a management plan.

While this provides easy access to a consultant, the problem we found is this significantly increased GP workload, with GPs often advised to arrange tests and manage conditions out of their scope.

The virtual hospital service was created in response to this increased workload.

The consultant triages the GP referral and decides if the GP requires simple advice, if the patient needs a clinic appointment or if the patient needs tests. The consultant then arranges the tests using our platform and reviews the results virtually.

As a result, a patient can receive a diagnosis without waiting several weeks to be seen at the hospital.

If a hospital appointment is required, our virtual hospital service allows our consultants to arrange any tests the patient needs before their appointment, for example, basic bloods or a camera test.

By the time the patient gets to their hospital appointment, we’ve already sent the test results to the clinic. This makes that initial appointment with the consultant more meaningful and productive.

The virtual hospital service currently specialises in gastroenterology and we have received a lot of interest from other areas.

We have consultants specialising in cardiology, endocrine, ENT, gynaecology, haematology, neurology, respiratory, orthopaedics, rheumatology, and urology.

Waiting weeks to see a consultant can severely impact the patient journey. How is Medefer ensuring this waiting time is reduced?


KP:
 
Waiting lists can be anything from three to four months, but with Medefer, the consultants triage the GP referral within 5.5 hours.

The triage of a GP referral, advice given, tests being carried out, conversations with our registrars, and consultants writing a management plan for the GP once they receive the results, can usually take under seven weeks.

It’s a much faster service and it does everything an outpatient clinic does. Within the virtual hospital, we’ve also created another platform where the GP can see exactly where their patient is in our medical pathway.

How does the technology improve GP's lives?

KP: Historically, challenges for the GP involve trying to attain quick advice and getting a hold of the on-call or surgical registrar.

There was no reliable way of getting a hold of them and when you eventually did get to discuss the case, their default solution would often be to refer the patient to a hospital.

GPs need to know how quickly they will receive guidance and feel assured that the management plan provided by the consultant is not outside their capability.

Our advanced IT platform produces a detailed report, including consultant response times, referral outcomes and provisional diagnosis. GPs can also use the information provided to help them in the future if they come across a similar problem.


Download the full article from Blue Latitude Health

31st July 2018

Share

Tags

Company Details

Blue Latitude Health

+44 203 328 1840

Contact Website

Address:
Blue Latitude Health (UK)
140 Aldersgate Street
London
EC1A 4HY
United Kingdom

Latest content on this profile

Fishawack Health, a new breed of global commercialization partner, fit for a post pandemic world
Our parent company, Fishawack Health has reorganized to deliver agile and innovative solutions for life-sciences companies in the face of rapidly changing markets
Blue Latitude Health
In the precision medicine era, the line between products and services is blurred
Precision and personalised medicines are more than products, they are services in their own right. So, how should pharma approach this uncharted territory to ensure targeted therapies work for patients?
Blue Latitude Health
Understanding COVID-19 and varying responses across the globe
At the beginning of the COVID-19 Pandemic, Senior Account Executive Lauren Fernandes took a course at the London School of Hygiene and Tropical Medicine to better understand how the global response to the virus and to ensure we were best positioned to serve our clients during this challenging time. She shares the key learnings and why understanding the epidemiology of the disease is integral for fighting it.
Blue Latitude Health
Top 5 tips for a multi-indication product launch
Senior Associate Consultant Sana Rahim and Senior Consultant Victoria Clark explain the lessons the team has learned from launching six different indications of an oncology product in an accelerated timeframe.
Blue Latitude Health
If our patients are diverse, why are clinical trials so white?
Despite facing worse health outcomes, minority populations are often left out of clinical trials and miss the opportunity to participate in life-saving research. Associate Consultant Ling Song explores this issue and calls for the pharmaceutical industry to change its approach.
Blue Latitude Health
Engaging physicians during COVID-19
COVID-19 has drastically changed the lives of healthcare professionals. They are emotionally and physically drained and under huge amounts of pressure. They also need pharma’s help. Senior Consultant Pany Koizi outlines five principles for engaging with physicians during the pandemic.
Blue Latitude Health