Please login to the form below

How to plan, execute and refine an excellent congress experience

Medical congresses are one of the most important and intensive marketing activities a company can undertake. Here, Account Director Dolan Desai and Senior Creative Copywriter Dale Choate give you the practical tools and tips you need to create a leading congress experience.
Whatever therapy area you work in, medical congresses are one of the most costly, time-consuming andimportant marketing activities that your company will undertake during the year.

Congresses are one of the only truly experiential marketing opportunities that pharma brand teams get with healthcare professionals.You have the opportunity to integrate activities to provide customers with a three-dimensional brand experience, where you can share the physical, emotional and scientific aspects of your brand.

In turn, customers can engage with brands free from the time constraints of their daily routines. It is one of the only times they are actively open to spending quality time with your commercial and medical teams. The time they are willing to spend with your brand increases with the value of the experience they receive.

If you successfully focus on their needs – the customer experience – and exceed their expectations, you can significantly increase your brand equity. Get it wrong, and you could miss this golden opportunity.

Do you know what a good congress experience looks like?

What is a good congress result, and more importantly, how do we make sure the congress is a success? What activity will most engage your customer? How do you maximise the return on your investment?

Blue Latitude Health Account Director Dolan Desai and Senior Creative Copywriter Dale Choate set out some of the key steps to ensure you prepare, deliver, and improve your congress activity.

Pre-congress – it’s all in the planning

The majority of the work needs to begin well in advance of the congress. Thoughtful and considered planning is probably the single most important step to ensuring your congress is a success.

Set clear goals and have a framework to validate your activity

At Blue Latitude Health, our philosophy of executional excellence is applied to congresses by setting clear objectives for all aspects and ensuring we deliver on these both pre-, during and post- the event. There are four key elements to successful activity:
  1. Attract: drive traffic to your stand
  2. Engage: develop tactics that allow your staff to interact with your customers
  3. Educate: ensure your key messages and data are being clearly communicated
  4. Activate: have a clear call to action.

Collect and measure your customers’ feedback and your performance

Your congress goals should be driven by your brand strategy and critical success factors. They may be centred on awareness, education, behaviour change, or perhaps something future-facing.

Whatever your congress objectives are, we find it useful to contextualise them through the above framework. This will help you validate your approach to the congress, and may even assist you in making decisions when it comes to prioritising time, budget and resources.

Be clear on your customer experience

It’s not about you. Keep the customer at the heart of everything you do – congresses are a customer experience before a brand experience.

Delegates attend congresses to learn more about treatments and advances in their therapy area, but also to network and fulfil personal goals. They get to take a break from their daily routine, socialise, and even have fun.

Think about how you can design experiences that meet their unmet needs. Map out the customer journey for before, during, and after the congress, to develop tactics and messages that are engaging and relevant.

Develop messaging and collateral for those customers that can’t attend the event. Avoid the temptation to repurpose materials for an existing audience, based solely on them having been already developed and approved.

Tactics and messaging will only benefit your brand when they are engaging and relevant to the delegates attending the congress. 


Download the full article from Blue Latitude Health

22nd June 2017

Share

Tags

Company Details

Blue Latitude Health

+44 203 328 1840

Contact Website

Address:
Blue Latitude Health (UK)
140 Aldersgate Street
London
EC1A 4HY
United Kingdom

Latest content on this profile

Three strategies for managing loss of exclusivity successfully
Consultant, Claire Taylor explains why you should be strategically planning your LOE strategy years in advance.
Blue Latitude Health
What does the future hold for Medical Affairs?
Lori Lush, Head of Fishawack Medical, reveals why she’s driven to tell impactful scientific stories, the benefits of cross-functional collaboration, and the trends she predicts for the next five years.
Blue Latitude Health
Mistrust in medical research: a patient perspective
The recent development of several COVID-19 vaccines has placed medical research firmly in the spotlight, highlighting public confusion and misinformation about clinical trials. Patient advocate, Trishna Bharadia reveals what the life sciences industry can do to rebuild trust.
Blue Latitude Health
Real-world evidence: breaking boundaries in rare disease
Generating data for drug launches is a challenging process. In rare diseases, with small patient populations and high unmet need, evidence generation is even more complex. Consultant Sarah Poole and Senior Consultant Craig Moore explore the benefits of using real-world evidence and the common pitfalls life science companies should avoid.
Blue Latitude Health
The heavy toll of COVID-19 on cancer patients
We all know that finding and treating cancer early saves lives. During the COVID-19 pandemic, oncology treatments paused while cancer continued to spread. So, what has been the impact of this lost time for patients?
Blue Latitude Health
Unpacking rare diseases in the first edition of Delta magazine
Fishawack Health launches Delta magazine with a deep dive into rare disease commercialization
Blue Latitude Health