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Achieving customer centricity - Using immersion techniques to get closer to the pulse of the customer

Director Marc Yates discusses the importance of being customer-centric in the pharmaceutical industry and how immersion techniques in market research can help develop a better understanding of the customer.
Companies who want to be successful in the 21st century know that they cannot rely on the old adage that “a good product will sell itself”. With intense competition in crowded markets (even emerging markets), a product-led strategy will fail to deliver clearly positioned brands and eventually drive down profitability. To ensure sustainable growth, particularly in the face of global recession, companies need to ensure their focus is on the needs of the customer and organise their resources in a way that is entirely customer-centric. Download our Free Thinking white paper where Director Marc Yates discusses market research techniques which help develop a better understanding of the customer.

Download and read the complimentary whitepaper at http://bit.ly/1Lhpyiu

We are one of the largest independent healthcare market research and consulting agencies in the world. Trusted partner to the global pharmaceutical industry, we use our expertise and experience to deliver intelligent, tailor-made solutions. We provide strategic recommendations that go beyond research, helping our clients to answer their fundamental business challenges. 

4th July 2013

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