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2018: A pivotal year for outsourcing

Managing Director of Ashfield Commercial and Clinical UK, Colin Watson, sat down with Pf Magazine to talk about meeting changing industry demands, new innovations for a new year and why people power is so vital to future success…


A new year’s here, so what can we expect from Ashfield in 2018?


It’s going to be a really exciting year for us. We’ve had a brilliant 2017; we’re the UK market leader for commercial and patient services and we want to keep it that way.

One of the big things on the horizon is the launch of the Salesforce Health Cloud. This will enhance our patient-support programmes by providing a much more personalised, multichannel communication that’ll help patients stay on track with their therapy and get the best outcomes.

We’ll also be expanding our medical information service this year and promoting it to more new clients. I’m delighted with the way this service has grown over the last six years. Clients tell us they love it as a flexible and dependable alternative to in-house teams.

One thing we’re seeing more of is clients asking for more flexibility to switch on and off particular services. The popularity of our syndicated and flex nursing teams is proof of this. I believe the natural next step will be the ability for our clients to pulse activity on a short-term basis. We’re ready to help them with that. 

To read the whole article, please 
click here.

18th January 2018

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