Please login to the form below

It’s time to roll out the red carpet for healthcare professionals

Whether we’re buying something as simple as a toaster or as expensive as a new car, we’ve all come to expect fantastic service at every stage of the customer journey. And as Adam Occleshaw, Ashfield Business Manager, explains, healthcare professionals are no different – they want the red-carpet treatment too.


We live in the age of the customer. Take Amazon: whatever your criticisms of the online behemoth, you can’t fault its seamless customer service. From one-click ordering and super-fast delivery, to no-quibble returns and now the new Alexa Voice Service, it’s easy to take such an effortless experience for granted.

But not everyone gets it right. We’re all familiar with the frustrations of phoning a company, waiting on hold, explaining the same problem several times to different people and being left with a feeling that nobody really understands you – or even cares.

Regardless of the industry, customer relations don’t start with a customer services team, they start with sales. It’s at this point that those crucial first impressions and expectations are formed. The journey may then move onto a customer service department and that transition should be seamless and integrated. So why is it that up to 70% of companies admit a disconnect between sales and service*?

Pharma companies are no exception.

To read the full article, 
please click here.

3rd August 2017

Share

Company Details

Ashfield

Contact Website

Address:
Ashfield House
Resolution Road
Ashby de la Zouch
Leicestershire
LE65 1HW
UK

Latest content on this profile

‘Delivering healthcare events with certainty and impact’
Ashfield Meetings & Events launches new website Ashfieldmeetings.com
Ashfield
The Ashfield Solution - Accelerate product uptake and maximize ROI
A pioneering multichannel optimization model powered by advanced analytics with the ability to flex resources based on real time results.
Ashfield
Patient Engagement and Experience Conference, 16-17 May
Ashfield and S3 Connected Health, Silver Sponsors at the 3rd Annual Patient Engagement and Experience Conference in Amsterdam on 16-17 May, will be speaking on how digitally enhanced Patient Support Programmes can extend the continuity and relevance of care into patients’ everyday lives.
Ashfield
Ashfield will be exhibiting at ISMPP US
On 30 April - 2 May 2018, Ashfield Healthcare Communications will be exhibiting at the 14th Annual Meeting of ISMPP at the Gaylord National Resort & Convention Center, National Harbor, MD.
Ashfield
Putting the patient first
You’ve invested millions in the development of your new drug or therapy and have successfully completed clinical trials - now you are ready to launch. Data has been collected, efficacy is understood and side effects are recorded. But an important question remains: is your target patient population prepared?
Ashfield
Ashfield joins the eyeforpharma webinar: The PSP Masterclass
Nagore Fernandez, Ashfield’s Head of Patient Services for EUCAN and Anna Baker, a Consultant in Health Psychology working closely with Ashfield, are joining an eyeforpharma panel debate: 'How Health Psychology drives winning Patient Support Programmes'. The webinar will take place Thursday 26th April at 9am New York, 2pm UK and 3pm Paris time.
Ashfield