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client relationship

This page shows the latest client relationship news and features for those working in and with pharma, biotech and healthcare.

Building and maintaining good relationships

Building and maintaining good relationships

Is the pitch process to start a new relationship with an agency much different? ... Give your relationship an ‘MOT’. If you have an existing relationship between client and agency, don’t take it for granted.

Latest news

  • Outside looking in Outside looking in

    Why is it that - despite all the advances and positive change in our industry - the client-agency relationship sometimes still feels so ‘buyer-provider’-like? ... spent, and where it’s ok to outsource relationship management (answer = in

  • Running medical meetings Running medical meetings

    Client relationship. Agencies responsible for delivery can then look at how they work with the client. ... This presents a standard set of circumstances that can arise pre- or during production for any client.

  • Back to school: client service 101 Back to school: client service 101

    Surprising clients with more than asked for makes them value the relationship more. ... Offer the client ways of improving the working relationship – don't wait for the client to ask to review it; it might be too late.

  • Taking contract research’s pulse Taking contract research’s pulse

    partnerships have a positive impact on the client-CRO relationship. . ... After all, losing a client that accounts for 5-20 per cent of turnover is a challenge for any company.

  • Why client satisfaction is not enough Why client satisfaction is not enough

    That's important as having a 'one size fits all' relationship strategy across a key client is rarely successful. ... is managing partner of Relationship Audits &Management and can be contacted via email.

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Latest Intelligence

  • Integrated comms in the healthcare industry Integrated comms in the healthcare industry

    Medical communications agencies also need to implement an integrated approach; employing individuals with expertise in science, insights, strategy and multi-channel platforms introduces a new dynamic to the client/medical communications ... Alison Washer

  • Doing more with less: when ‘client-centricity’ matters most Doing more with less: when ‘client-centricity’ matters most

    But what is ‘client-centricity’ and how do you know that these claims will translate into reality? ... Earn trust to deliver. Trust is at the heart of a good client relationship and acts as a valuable asset for all institutions.

  • How to get great work from your agency How to get great work from your agency

    Or to motivate agencies to present outstanding creative work? The answers to all three questions are rooted in the need for a client–agency relationship that is based on true partnership. ... The more inexperienced the team, the more reason for senior

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Latest appointments

  • Conversis appoints Charlotte Terry as client relationship manager Conversis appoints Charlotte Terry as client relationship manager

    She joins the translation provider from RWS Group. Specialist translation and localisation provider Conversis has appointed Charlotte Terry as its new client relationship manager, a role that will see her based ... She said: “There is a real scope for

  • Jan Reiss moves from PAN Unlimited to IGNIFI Jan Reiss moves from PAN Unlimited to IGNIFI

    In this newly created role, Reiss will be responsible for driving new business and overseeing the strategic development of existing client partnerships. ... there is an ethos at IGNIFI that we want our clients to truly enjoy working with us, which

  • Weber Shandwick boosts leadership team Weber Shandwick boosts leadership team

    Dowd will continue in her role as a global client relationship leader and all three will be tasked with overseeing the development and output of each practice.

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Latest from PMHub

More from PMHub
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