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client service

This page shows the latest client service news and features for those working in and with pharma, biotech and healthcare.

GCI Health expands into Asia, Lucid adds to Futures Academy and more

GCI Health expands into Asia, Lucid adds to Futures Academy and more

GCI Health said that the expansion was driven by the agency's growing international client base and increased work in the region. ... Rikki is an exceptional and passionate leader with an incredible record of building teams renowned for client service

Latest news

  • Open Health merges with med comms services provider Peloton Open Health merges with med comms services provider Peloton

    She adds: “We see strong similarities in our approaches to client service and account management, as well as in recruiting and retaining high quality, highly expert staff, which is ultimately the

  • Healthcare Comms round up Healthcare Comms round up

    comes to building out new client service offerings.”. ... The group is also offering charities a free virtual support service each month as part of its “charity of the month” initiative, where by charities will apply to gain a free

  • Back to school: client service 101 Back to school: client service 101

    Simple advice to renew your business model for client service. Every now and then, I'm reminded of the right way to manage clients. ... What we haven't done as well, and what leads to more client dissatisfaction than any lack of services is quite basic

  • GCI Health’s global footprint takes another step GCI Health’s global footprint takes another step

    The London business will focus on further building GCI Health's client base across four primary service areas: life sciences, consumer health, market access communications and strategic consulting. ... Launched to cope with a growing European client base,

  • Why client satisfaction is not enough Why client satisfaction is not enough

    Perhaps a client is satisfied with the service you provide, but is he committed to it? ... That's important as having a 'one size fits all' relationship strategy across a key client is rarely successful.

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Latest Intelligence

  • Real patient voices Real patient voices

    Also, the methodology we applied was important. KCR has teamed up with a service design firm, The Story, to apply a service design methodology in this project. ... It means that a clinical trial has been viewed as a service and a patient as a client.

  • Integrating multichannel marketing Integrating multichannel marketing

    The sales service now requires integrated multichannel marketing, which means having the right sales messaging across all the channels.”. ... I don't say sales rep, I say client rep because they are the face to the customer.

  • Offshoring data management Offshoring data management

    It can't be a supplier-client service contract – instead it has to be a people partnership.

  • Rx insights using mobile technology Rx insights using mobile technology

    is director at the Research Partnership on the European client service team.

  • How to get great work from your agency How to get great work from your agency

    The more inexperienced the team, the more reason for senior client engagement from the beginning. ... Fourthly, recognise and reward good ideas. Agency people are more wired around service to the client and gain enormous satisfaction from recognition by

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Latest appointments

  • Healthcare Comms appointments Healthcare Comms appointments

    His proven entrepreneurial background will drive innovative growth strategies and ensure that imc UK continues to expand its client base as well as attract and retain talent”. ... Martello will work alongside recently-appointed Paul Thomas, who joins

  • New appointments at 90TEN and WA Health New appointments at 90TEN and WA Health

    The latest movers and shakers from agencies and consultancies. Sabrina Gomersall to head 90TEN’s client service. ... Healthcare PR consultancy 90TEN  has created the role of Director and Head of Client Service for it PR division, appointing Sabrina

  • VCCP Health strengthens client service team VCCP Health strengthens client service team

    Appoints two new account handlers. London, UK-based VCCP Health has bolstered its client service team with the addition of two new account handlers.

  • Metrion Biosciences adds to its board Metrion Biosciences adds to its board

    to Metrion’s client service and quality of operations has been a major factor of growth of the business.”.

  • Matt de Gruchy to lead PR agency Reynolds Mackenzie Matt de Gruchy to lead PR agency Reynolds Mackenzie

    Mackenzie. “His combined focus on client service excellence and innovating the offer will be invaluable for the next stage of the agency’s journey.”.

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Latest from PMHub

More from PMHub
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Dovetail

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