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client service

This page shows the latest client service news and features for those working in and with pharma, biotech and healthcare.

Back to school: client service 101

Back to school: client service 101

Back to school: client service 101. Simple advice to renew your business model for client service. ... What we haven't done as well, and what leads to more client dissatisfaction than any lack of services is quite basic -ineffective client service.

Latest news

  • GCI Health’s global footprint takes another step GCI Health’s global footprint takes another step

    The London business will focus on further building GCI Health's client base across four primary service areas: life sciences, consumer health, market access communications and strategic consulting. ... Launched to cope with a growing European client base,

  • Why client satisfaction is not enough Why client satisfaction is not enough

    Why client satisfaction is not enough. Perhaps a client is satisfied with the service you provide, but is he committed to it? ... That's important as having a 'one size fits all' relationship strategy across a key client is rarely successful.

  • Acquisition strengthens Ketchum’s Southern US presence

    Ken and his leadership team have built a successful agency focused on blending strategy and creativity, attracting and growing the best talent, building longstanding client relationships through superior service, and a

  • Singing from the same songsheet Singing from the same songsheet

    Planning strengthens the client/agency relationship by integrating different departments and levels across the organisations. ... Attention to detail has always been at the foundation of good client service but now agencies must combine this with

  • Publicis Healthcare Communications Group Launches Publicis Health Media Publicis Healthcare Communications Group Launches Publicis Health Media

    We created this integrated offering to provide all of our clients with unique thinking that blurs the line between content and context, while meeting each client's needs through tailored service

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Latest Intelligence

  • Real patient voices Real patient voices

    Also, the methodology we applied was important. KCR has teamed up with a service design firm, The Story, to apply a service design methodology in this project. ... It means that a clinical trial has been viewed as a service and a patient as a client.

  • Case study: Liver disease burden Case study: Liver disease burden

    Client:The Hepatitis C Trust, secretariat to All-party Parliamentary Hepatology Group (APPHG). ... C. Client verdict. “ As secretariat to the APPHG, The Hepatitis C Trust was really impressed by the commitment and passion shown by Paradigm

  • Case study: Liver disease burden Case study: Liver disease burden

    Client:The Hepatitis C Trust, secretariat to All-party Parliamentary Hepatology Group (APPHG). ... C. Client verdict. “ As secretariat to the APPHG, The Hepatitis C Trust was really impressed by the commitment and passion shown by Paradigm

  • Integrating multichannel marketing Integrating multichannel marketing

    The sales service now requires integrated multichannel marketing, which means having the right sales messaging across all the channels.”. ... I don't say sales rep, I say client rep because they are the face to the customer.

  • Offshoring data management Offshoring data management

    It can't be a supplier-client service contract – instead it has to be a people partnership.

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Latest appointments

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Latest from PMHub

  • How to get management buy-in for content marketing

    However for the need of providing a service, providing content can act as an effective outreach programme. ... This is the difference between sales and service; which do you think your client is going to choose?

  • The Heart of the Matter 8 - Trends with benefits

    Today, the larger network agencies have client-bases and service portfolios that offer true stability. ... Agencies can offer the full spectrum of strategic, creative, scientific and client service-based positions, as well as those in business services

  • Life expands client service with new executive role

    Life expands client service with new executive role. Life Healthcare Communications has appointed a new account executive as part of the expansion of its client service team. ... Life plans to make further client service appointments throughout the year

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Porterhouse Medical Group

Porterhouse Medical provides medical and scientific communication services to the pharmaceutical industry across the globe, with a focus on solutions...

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