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customer centric

This page shows the latest customer centric news and features for those working in and with pharma, biotech and healthcare.

AstraZeneca takes home Company of the Year award at PMEA 2020

The Company of the Year award recognises outstanding customer-centric achievement. AstraZeneca took home its first PMEA Company of the Year award at the virtual awards held on 25 November. ... The Company of the Year award recognises a pharmaceutical,

Latest news

PMEA Awards 2020

The PMEA Awards programme recognises responsible customer-centric business practices that offer treatments and advice that provide patients with meaningful outcomes.
Indegene acquires DT Associates

Provides end-to-end enterprise solution for customer excellence – from consulting to operations. ... We believe that the modern commercial organisation is more customer-centric than it was and will deliver enhanced sales with higher profitability by
PMEA names Dr Paul Stuart-Kregor as Chair of Judges

It is open to any pharmaceutical, life sciences or medical device company operating in the UK and Europe, and is awarded to the company that can demonstrate outstanding customer-centric achievement
D-day: time to make digital deliver

Partner and pivot – but keep it simple. The importance of customer insight as a foundation for developing solutions is widely understood, says Alex. ... Fundamentally, companies that connect the ecosystem by participating and co-creating via industry
PMEA 2018: celebrating excellence in improving patient outcomes

Open to any pharmaceutical, life science or medical device company operating in the UK and Europe, this award went to the company that could best demonstrate outstanding customer-centric achievement across

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Latest Intelligence

Back to the future

Evolution forces choices and despises compromises. Customer-centric, but for which customer? ... Historically, our industry’s customer has been institutional – healthcare systems and the governments that fund them.
Shaping the organisation to enable intelligent, precision engagement

To create the optimal customer-centric strategy and structure is a strategic imperative and requires a balance of key account management, aligned to the new NHS integrated customer landscape, with the ... Around the same percentage thought that customer
Bombarded with information – the challenge of crowded digital channels

Ask the audience. According to Chris Finch, Managing Director, earthware, the industry’s transition to customer centric comms has shifted beyond rhetoric. ... Companies have really begun to think differently about how they activate campaigns –
Persuasive technology: designing behaviour change initiatives for digital

A modern, customer-centric experience. With discoverability at its core, Medthority delivers a modern, customer-centric experience that most HCPs expect from consumer-led websites but still lack in their professional ... lives. Combined with EPG
‘Customer-centric’ strategic planning that drives behaviour change

Brand teams then need to synchronise their activities into an omnichannel approach delivering a customer-centric experience that flows seamlessly across channels. ... At Consulting at McCann Health we are passionate about making strategic planning more

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Latest appointments

Aurora expands team

He joins the senior team, with a focus on customer-centric solutions.
MSD appoints new UK head

Commenting on Nally's work in Sweden, MSD said that “he has led the company to become a more customer centric organisation in a dynamic, payer-based environment”.

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Latest from PMHub

10 Top Tips to Optimise Your Virtual Conference

Treat the virtual event with the same seriousness you would do a physical event and plan the customer journey early. ... This should always be customer centric, from promotion of the event, registration, booth design and the overall event experience.
Havas Health & You Launches Behind the Mask, a Global Research Initiative to Document Health Experiences During the COVID-19 Pandemic and Beyond

Its customer- centric approach has the talent, tenacity and technology that health-and-wellness companies, brands and people need to thrive in today's world.
One minute intro to MEDTHORITY, a customer-centric website for HCPs

In a world that is increasingly looking online for medical information and support, EPG Health is proud to have developed Medthority, a more modern and customer-centric medical website, personalised for ... MEASURE. Tracking customer journeys through
EPG Health launches Medthority, a medical website personalised for doctors and tailored for pharma

To develop Medthority, EPG Health partnered with Episerver, leveraging its Customer Centric Digital Experience Platform. ... EPG Health are an example of that, demonstrating an ambitious customer-centric focus and continuously optimising their Episerver
Chits UK

Taking a customer centric approach, we understand your customers first and then tailor our marketing solutions to their requirements.

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Wisepress

Wisepress is a medical bookseller promoting and selling books worldwide, both online and via the 200 European medical conferences that...

Latest intelligence

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