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customer experience

This page shows the latest customer experience news and features for those working in and with pharma, biotech and healthcare.

Harnessing the power of cultural insight to build meaningful healthcare strategies

Harnessing the power of cultural insight to build meaningful healthcare strategies

Cultural awareness doesn’t just impact understanding of customer behaviour and product choice but can also uncover new opportunities. ... and the customer experience.

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Latest appointments

  • New faces at creative digital agency earthware New faces at creative digital agency earthware

    Emma Green (pictured left) joins as client excellence director, a role which will see her focused on the customer experience of clients. ... Their experience and fresh thinking will play a crucial role as we look to establish earthware as the most

  • Healthcare comms appointments Healthcare comms appointments

    Plant joins Wilmington Healthcare from Veeva Systems, where she was global director for customer success. ... He said: “Strong storytelling and a good customer experience are at the heart of delivering engaging digital experiences.

  • Lynn Lewis joins Envigo Lynn Lewis joins Envigo

    new role created to strengthen the company’s position in the marketplace with a focus on customer service. ... Lewis’ new role will see her lead sales teams in North America, Europe and Asia Pacific, providing a focus on growth initiatives and

  • GPI appoints commercial director GPI appoints commercial director

    Alan is a true sales professional and shares our values, focus on innovation, and places the same strong emphasis on the customer experience as we do. ... Alan's wealth of experience within the industry and impeccable reputation for providing high

  • Loooped adds Alison Wheeler to management team Loooped adds Alison Wheeler to management team

    Alison's experience in a sector where customer experience is rapidly becoming a key differentiator is invaluable. ... I feel privileged such a rare talent has decided that her mission to raise the standards of customer experience across and beyond the

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Apex.co.uk Events and Exhibition Stands

Apex.co.uk is one of the UK’s leading exhibition stand and event agencies, specialising in healthcare. We understand your communication goals,...

Latest intelligence

Language barriers: Obesity has become a loaded word
...
Spotlight interview: 15 minutes on digital in medical communications
Gemma Allen, Head of Digital Communications, OPEN Health takes 15 minutes to answer some key questions on digital in medical communications...
Generating data on long-term outcomes with gene and other advanced therapies
Gene therapy and advanced cell-based therapies offer patients hope and the potential to make them ‘chronically well’....

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