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Elisa Del Galdo

This page shows the latest Elisa Del Galdo news and features for those working in and with pharma, biotech and healthcare.

The beauty and the beast of customer experience

The beauty and the beast of customer experience

The most important insights come from customers themselves. “ There's still a tendency for companies to think 'inside-out' rather than outside-in,” says Elisa del Galdo, head of customer experience, ... It's exciting to see so many companies building

Latest news

  • Are you experienced? Are you experienced?

    There are many different types of customer in pharma, agrees Blue Latitude Health's director and head of CX Elisa del Galdo, adding that this is especially true when it comes ... In looking to address this Elisa suggests that first and foremost

  • Responding to non-adherence Responding to non-adherence

    Our research indicates that adherence can be an issue where patients feel isolated from their healthcare professional,” says Elisa del Galdo, head of customer experience at Blue Latitude Network. “ ... being of patients that companies should be

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Latest from PMHub

  • The Challenges Of UX In Healthcare: Technology To Change Lives

    Image: Blue Latitude Health Director and Head of Customer Experience Elisa Del Galdo . ... In this Q&A, recruitment agency Consortia speaks to BLH Director and Head of Customer Experience Elisa Del Galdo about the all-important topic of user experience

  • The difference between market intelligence and design intelligence

    The difference between market intelligence and design intelligence. Blue Latitude Health's Elisa del Galdo explains how market and customer research differ, and in which situations you would use one over ... In this article, Head of Customer Experience

  • Blue Latitude boosts its team

    Meanwhile, Elisa del Galdo has been appointed to Blue Latitude's board of directors. ... For more information on  Blue Latitude or to schedule an interview with Ben Routley, Natalie Seebeck, Kasia Zygadlewicz or Elisa Del Galdo, please contact Selina

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