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Excellence in New Models of Care

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      CMFT Rheumatology Transition pathway project

      by Pfizer Ltd
      with support from Quintiles

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CMFT Rheumatology Transition pathway project

by Pfizer Ltd
with support from Quintiles

Summary of work

The Central Manchester NHS Foundation Trust (CMFT) Rheumatology transition pathway project was developed as a joint working initiative between CMFT and Pfizer Ltd. Project delivery was managed and led by Quintiles.

Starting from a position of no formal pathway for children transitioning from Paediatric to Adult Rheumatology Services, the project was initiated to address this service gap and to ensure a quality experience for young people while also impacting on waiting times and ‘Did not Attends’ (DNAs).

Following agreement of the Project Initiation Document, including project deliverables, objectives and scope, a Project Board was convened with multidisciplinary team (MDT) representation from both the Royal Manchester Children’s Hospital and Manchester Royal Infirmary plus Pfizer.

After base-lining the current environment a schematic was developed describing the pre-project process.

Over twelve months, using techniques such as patient questionnaires, formal board meetings, demand forecasting, good practice and literature reviews, Kaizen events, ‘Define, Measure, Analyse, Improve and Control’ (DMAIC) and other Lean 6 Sigma methods, new pathways were developed and implemented. 

Subsequently a detailed analysis has been developed of the health economic and cost impact of the pathways. Reductions in waiting times and DNA rates will be evaluated by a post-implementation audit. 

Judges' comments

Quintiles worked effectively with the NHS to make this pathway project fit for purpose, addressing a key unmet need.  It is a fantastic collaboration on an important topic, with a model that can be extended further.

Key dates

Entry deadline 26 August 2022
Extended entry deadline 2 September 2022*
*additional fee applies
Judging Day 6 October 2022
Company/Team of the Year Interviews 21 October 2022
PMEA Event 23 November 2022