Award for Patient-Centricity

Summary of work

Diabeter is part of Diabetes360, an international network of diabetes specialised clinics with locations in the Netherlands and in Dallas, US.

With five clinics in and +2,300 patients across the Netherlands, Diabeter aims to decrease the burden of type 1 diabetes for patients and their families by supporting them to achieve better clinical outcomes and to live a healthier and longer life without complications. We do that by offering patient-centric, individualised care with 24/7 expert support, a warm, motivating non-clinical experience and by empowering self-care management through remote coaching and digital data-driven support. We also collaborate closely with our patients to set joint targets and we measure, track and analyse outcomes for every patient to continuously optimise our tailored care. This model has resulted in systematic improvement in outcomes for our patients and our five clinics have an average rating of 9.5/10 on the independent patient review site www.Zorgkaart.nl

Judges' comments

The Diabeter campaign showed an ability to truly put patients at the centre and challenge the care model. It demonstrated efficiency, and most importantly improved patient experience and self-management. The company’s approach is impressive and effective, as well as showing great empathy and understanding which, as judges, we loved.