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UnitedHealth pays USD 20m to settle claim delays

US health insurer UnitedHealth Group pays USD 20m to 37 states to settle claim-processing problems, according to the New York State Department of Insurance

UnitedHealth Group, one of the largest providers of health insurance in the US, has paid USD 20m to 37 states to settle claim-processing problems, according to the New York State Department of Insurance (DiH).

New York received USD 4m, which is the largest ever health-related settlement entered into by the department, said a DiH spokesperson.

The health insurer is scheduled to inaugurate a three-year plan to improve its claims processing, according to the DiH.

The settlement followed nationwide complaints and coordinated investigations by state regulators of the insurer's claims practices, which included explanations of benefits, appeals and grievances.

30th September 2008

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