Please login to the form below

What does the future hold for clinical trial recruitment?

The past couple of years have raised several aspects of healthcare in the public’s consciousness – and one of the leading ones has been the role of clinical trials in pharmaceutical development.

The past couple of years have raised several aspects of healthcare in the public’s consciousness – and one of the leading ones has been the role of clinical trials in pharmaceutical development.

Since the Covid-19 pandemic gripped us – and scientists worked flat out to develop viable vaccines – the corresponding need for clinical trials to test these vaccines has come to the forefront. This work is ongoing as the virus mutates; last month, it was announced that Pfizer and BioNTech had started clinical trials for a new Covid vaccine targeting the Omicron variant.

Pre-global pandemic clinical trials were rarely written or talked about in the media unless something had gone wrong. While Covid-19 vaccine trials have garnered headlines these have taken place against a backdrop of significantly more clinical trials being conducted in general. Between 2000 and 2020, there was a 1500% increase in yearly registered clinical trials.

This means that recruiting patients to take part in those clinical trials has become a top priority and is now one of the sector’s biggest challenges.

Drug development has become more competitive over the past couple of decades because of several factors – not least the rise in technology and the better understanding of connections between medical conditions. For example, new commonalities have been discovered between Type 1 diabetes, lupus, multiple sclerosis and rheumatoid arthritis, suggesting that drugs already in use to treat one autoimmune disease could be equally beneficial for another.

But for every trial, many people must be recruited – and retained for the duration of the trial – to make the evidence conclusive; to prove with as little doubt as possible that any response is, or isn’t, related to the drug. Calculating how many patients are needed to give your data clinical relevance is a science in itself. This puts pressure on the pharmaceutical companies to find the right people – sufficient to accommodate a typical dropout rate of about 19%.

Routes to recruitment

As social media has grown, so too has its use as a channel for clinical trial recruitment. There are inevitable pros and cons to this method. One benefit is it offers a direct-to-patient outreach approach meaning pharmaceutical companies aren’t restricted to contacting prospective patients through a doctor or a specific site. But rules to recruiting patients via social media vary by country. For example, in Spain direct approaches through social media are prohibited whereas in the UK and US this is permissible. But even then, the wording must be carefully compliant – avoiding suggesting any direct benefits to taking part in the trial or overpromising outcomes.

But more recently – driven by Facebook’s data privacy issues – social media platforms have added restrictions to targeting people based on key criteria and their recruitment role has been less effective.

This has led to the pharmaceutical industry relying more heavily on large databases of ‘opted-in’ patients or healthcare professionals to recruit for trials. Companies such as Antidote and StudyKiK, have established themselves as businesses that help people learn about clinical trials and opt-in if they are interested. Companies can now go to these databases knowing they contain a repository of pre-qualified contacts.

These businesses have changed the landscape for recruiting people for clinical trials and we may reach a point where pharmaceutical companies can rely solely on them for filling trials. At present, it’s more likely that a database of this sort will form one of several channels. When devising a strategy for clinical trial recruitment it could incorporate databases, social media, patient support groups and networks of doctors.

A multi-channel approach is often needed because speed is of the essence. Drug trials are often competing with each other as pharmaceutical rivals race to be the first to develop a drug or treatment. So, it’s not just about finding the right recruits, it’s also about finding them fast. For the business model of the database to prove itself, it comes down to the quality and speed of finding those trial participants.

Against a backdrop of increasing scepticism and cynicism among some of the public towards the pharmaceutical industry, it’s worth remembering that for some patients, clinical trials are their only treatment option. It may not yet be a proven treatment, but for some people taking part in a clinical trial offers an opportunity for treatment not possible elsewhere. From a communication perspective, it’s of course vital that any opportunity is presented in a fair and balanced way, but it can nonetheless be some patients’ only chance of potential treatment and one they would wish to be aware of so they have the chance to participate.

Indeed, if as an industry we are to overcome the creeping scepticism that is growing around healthcare and pharmaceuticals – exacerbated by the spread of false information online – then raising awareness of the importance and opportunity clinical trials provide, will help improve healthcare outcomes for everyone. And the growth of databases of potential trial participants is an important part of that.

Role of communication

The communication challenges around clinical trial recruitment can be complex, but central to it all is the need to build trust. The way clinical trials are conducted has changed – from the databases to Zoom, decentralised trials to remote participation – all made possible with technology.

The technology has often led to better efficiency as it removes some logistical barriers – people don’t necessarily have to come to hospital – but it has also removed some of the human element. That bespoke experience that healthcare professionals can deliver – how a doctor, face-to-face with a patient, can pick up on the subtle cues and tailor their words accordingly as they talk about the risks and benefits of a clinical trial. By witnessing someone’s reaction they may be able to pick away and unearth a limiting belief – one that upon questioning or honing the detail, helps the patient see the benefits of taking part in a clinical trial.

So, if the power of human interaction is removed, or reduced, it will make it harder to build trust around clinical trials. Worries over data privacy also exacerbate this. Which means communicating what will happen with patient data – in a friendly and clear way – is paramount. The industry needs to move away from onerous T&Cs and pages of legislation and look at how it writes consent forms, so that patients are better aware that they are not locked in, and they have the right to withdraw consent at any point.

Communications need to build confidence in clinical trial participation – explain that there are many safety mechanisms in place and run by people who can be trusted and that the technology available can make the process smoother. Making the digital experience more human requires more of a conversation – addressing barriers, resistance and concerns – and then it will feel like a more trustworthy experience.

So, our role as agencies working with pharmaceutical companies is to use our communication skills to build trust – by using patient insights and mirroring their thoughts, concerns and feelings. It is possible to build very powerful connections. If a patient recognises themselves and their experiences in the communication, they are more likely to think the drug manufacturer understands what they are going through and how their lives are affected. This can cut through the noise and show that they are on the same journey and may reach a better place by working together.

25th May 2022


Company Details

Page & Page and Partners

+44 (0)20 8617 8250

Contact Website

The Ministry
79-81 Borough Road
United Kingdom

Latest content on this profile

The secret nobody told you about how to go viral
How to create content people actually want to read and share online
Page & Page and Partners
Cultivating authenticity in healthcare communications: breaking through the conventional shackles
The ever-evolving landscape of healthcare communication is shifting. Hear eight strategies to enhance authenticity in healthcare communications.
Page & Page and Partners
AI in healthcare communication, today and tomorrow.
Advances in AI technology have meant that agencies can now provide genuine utility to healthcare communications.
Page & Page and Partners
Empowering Employees: Unleashing Potential for a Bright Future
We believe that true empowerment is not just giving a person a voice, but the freedom and ability to act.
Page & Page and Partners
Whitepaper: Closing the gap with compelling healthcare communications
Want to learn how to close the distance between a person’s current health and their healthiest possible self?
Page & Page and Partners
ChatGPT AI copywriter: Looming threat or opportunity to evolve?
Even as someone who makes a living working in healthcare communications, I can still spend many hours copywriting without much progress – it is the nature of the beast [come back to this bit later and write something brilliant].
Page & Page and Partners