Pharmafile Logo

Listening to heads AND hearts in healthcare

February 9, 2022 |  

We talk a lot about using emotions in healthcare communications, but not as much about the business intelligence(BI) behind it. Find out why it matters and why we are proud to be members of the BHBIA.

We talk a lot about the importance of emotional intelligence in healthcare communications. How it is often the key to unlocking health information. It is well understood that helping people take action to help themselves, or others, leads to better health outcomes.

What we don’t talk about as much is the business intelligence (BI) behind it. It’s almost a given, something that’s assumed, something you can’t possibly plan effective communications without. And indeed, this is true.  After all, you need to know WHAT someone is going through, to be able to understand HOW they might feel about it.

Insight to action

We work with pharmaceutical companies and healthcare charities to understand and improve real world challenges in patients’ and healthcare professionals’ lives. It is not enough in these situations to rely on findings that are communicated second hand, so we go a step further by capturing and documenting the reality of these experiences first hand and using them to provide actionable insights that shape solutions and help deliver communications that provoke behaviour change.

This has perhaps become even more important in the context of the pandemic; as much as it has provided some technological answers to patient care, it has also created distance and barriers to understanding the valuable lived experience.

Our business intelligence and market research services close unintended gaps and help us stay focused on what matters; walking in the shoes of those we design solutions for.

Stronger together

As part of this commitment, Cuttsy+Cuttsy became a member of the BHBIA (British Healthcare Business Intelligence Association). The BHBIA’s members, drawn from pharmaceutical and healthcare companies and the agencies and consultancies that support them, are united by their goal to uphold standards and deliver business intelligence with integrity.

‘We’re proud to be a part of a community that encourages the highest levels of legal and ethical compliance in business intelligence, provides networking opportunities and discusses how BI best practice can shape healthcare,’ says Caroline Benson, co-founder and director. ‘As our agency continues to grow and we expand our research and engagement capabilities further, we’re looking forward to learning from, and contributing to, this dedicated community.’

This content was provided by Cuttsy + Cuttsy

Company Details

 Latest Content from  Cuttsy + Cuttsy 

Another year, another B!

Louise Jones, Cuttsy+Cuttsy's Sustainability Officer reflects on their latest year of carbon reporting through CDP and on achieving another B rating.

Jon Hume Joins Cuttsy+Cuttsy as New Commercial Director

Cuttsy+Cuttsy is excited to announce the appointment of Jon Hume as Commercial Director, effective 1st March 2024.

Clinical trial considerations: Why supporting HCPs matters...

When HCPs have the necessary information, they can more easily communicate it to patients using simplified language and a confident, calm tone.

Clinical trial considerations: Why diversity matters...

Diversity in clinical trials is crucial for understanding diseases and developing new treatments. Here's why diversity matters...

Clinical trial considerations: Why digital matters...

Digital technology in healthcare is rapidly evolving. In this blog we delve into how digital solutions can help improve patient experience within clinical trials.

Clinical trials explained: Why imagery matters...

Recruiting patients for clinical trials is one of pharma's greatest challenges. Imagery is a great way to connect with people on an emotional level and forms a big part the...

Clinical trials explained: Why health literacy matters...

Clinical trial recruitment can be a challenge. By applying the principles of health literacy to all materials, we can support people to make an informed choice about whether to take...

Clinical trials explained: Why iconography matters...

Icons serve as a useful form of alternative communication. We spend a lot of time developing icons for healthcare communications. Find out how we use iconography to elevate clinical trial...

Cuttsy+Cuttsy appoints Harriet Karia as Managing Director

Cuttsy+Cuttsy is pleased to announce the appointment of Harriet Karia as its first Managing Director.

Using generative AI in healthcare comms - our promise to our clients

It’s safe to say one of the hottest topics of 2023 has been ChatGPT and the launch of other Generative AI-driven applications. So, we’re sharing our promises, so that when...