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Understanding the Patient Journey
The patient journey is changing. Patients are now much more educated and engaged. They have access to information and want to be involved in decisions around their treatment programme. Technology is changing the way that healthcare is delivered and the way that patients experience healthcare. The journey is also more complex, with increasing number of healthcare professionals having to work together to provide care.
http://www.researchpartnership.com/news/2016/06/news-understanding-the-patient-journey/
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