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Graphite Digital

We’re a digital CX agency collaborating with healthcare and pharmaceutical organisations around the world to deepen customer connection through meaningful digital experiences.

We combine digital expertise with extensive sector knowledge and understanding. Innovation and creativity always come first, but not at the cost of regulatory approval.

Our dedicated teams bring strategic and design expertise to help clients turn ideas into effective digital products and experiences that are scalable and resonate with their patients or HCPs. We conduct research, then convert this into actionable insight and practical solutions. Our iterative approach allows us to quickly solve problems and implement change.

We’re a company of individual specialists with a shared vision, ethos and approach. Our clients include Pfizer, Novo Nordisk and Vhi. With them, their teams across markets and their partners we’ve improved the experiences for millions of users.

CX Strategy. User Research. UX and UI Design.

Areas of Expertise

Our services fall under three core pillars; strategy, research and design.

- We apply strategy to help you to create a roadmap of the future of your digital customer experience that is rooted in research and insight.

- We conduct user research to enable you to truly understand your audience and make informed decisions about your digital product design and development.

- We design meaningful and effective digital products and experiences which resonate with your customers and achieve your objectives.

Our services: CX Strategy | User Research | UX and UI Design |  Design Sprints |  Rapid Prototyping | Innovation Workshops | Design Systems | Content Design

Clients

Novo Nordisk | Vhi Healthcare | Pfizer

Team

Jonny Davis
Client Engagement Lead
jonny.davis@graphitedigital.com
View LinkedIn profile
Jack Burton
Clinical UX Researcher
jack.burton@graphitedigital.com
View LinkedIn profile

Press Releases

The impact of mindset on digital product success: Download our new whitepaper

Six months on from releasing our research report, we reflect on the themes raised and offer practical advice on how contradictions can be overcome to enable digital success in pharma and healthcare.  With perspectives from Graphite, as well as leaders and changemakers from across the sector.

Demonstrating the value of UX research in pharma and healthcare

Demonstrating the value of UX research in pharma and healthcare can be difficult. Here, Graphite's Senior Clinical UX Researcher, Jack Burton, explains the importance of user research within the digital product design process, and gives advice on how you can articulate the 'ROI' of research internally.

Overcoming challenges in digital pharma to get to launch quicker

We take a look at why it can take pharma businesses so long to get their digital products into the hands of patients or HCPs, and what can be done to accelerate the process.

White Papers and Resources

The Contradiction Conundrum: New digital pharma report

New research, based on the views of 450 pharma professionals, reveals contradictions in how pharma organisations are approaching their digital products and strategies.

Latest Tweets

Awards

The Lovie Awards: Bronze Lovie and People's Lovie Winner in Apps, Mobile & Voice: Wellness & Lifestyle.

Corporate Vision Media Innovator Award: Best Digital Design Agency - South East England

Corporate Livewire Global Award: Specialist Digital Design Agency of the Year

BIMA 100 2020 - Jon Hume, Client Services & Project Management

BIMA 100 2021 - Anthony Kelly, Creatives and Designers

BIMA 100 2021 - Joanne Reid, Client Services & Project Management

The Drum Digital Industries Awards 2021: Highly Commended in Health and Pharma

Sussex Businessperson of the Year Award, commendation: Rob Verheul, Managing Director

Testimonials

“Graphite is a key partner for us. Their user focus, product insight, design thinking, and creative capability complement our strategy perfectly, and together we will create more and more value for our customers and our business on a global scale”. — Director & Global Channel Lead, Enterprise Multi-Channel Marketing at a global pharmaceutical brand

I feel that working with Graphite is raising the levels of our app and also the level of our team. As a combined Vhi and Graphite team our achievements during the pandemic have been really pleasing and I feel that the characteristics of the team show a determination to overcome issues rather than look for excuses.” — Senior Product Owner, Vhi Healthcare

Networks

PM Society

Veeva Vault Content Partner

Company Details

Graphite Digital

+44 (0) 1273 603 032

Contact Website

Address:
PLATF9RM
Floor 6 Tower Point,
North Road
Brighton
East Sussex
BN1 1YR
UK

Latest content on this profile

The impact of mindset on digital product success: Download our new whitepaper
Six months on from releasing our research report, we reflect on the themes raised and offer practical advice on how contradictions can be overcome to enable digital success in pharma and healthcare.  With perspectives from Graphite, as well as leaders and changemakers from across the sector.
Graphite Digital
Demonstrating the value of UX research in pharma and healthcare
Demonstrating the value of UX research in pharma and healthcare can be difficult. Here, Graphite's Senior Clinical UX Researcher, Jack Burton, explains the importance of user research within the digital product design process, and gives advice on how you can articulate the 'ROI' of research internally.
Graphite Digital
Overcoming challenges in digital pharma to get to launch quicker
We take a look at why it can take pharma businesses so long to get their digital products into the hands of patients or HCPs, and what can be done to accelerate the process.
Graphite Digital
The Contradiction Conundrum: New digital pharma report
New research, based on the views of 450 pharma professionals, reveals contradictions in how pharma organisations are approaching their digital products and strategies.
Graphite Digital