Jo Fearnhead-Wymbs A year in the role as patient engagement director
A year of patient-cenricity… helping our clients have an even greater impact on patient outcomes
1 May 2016… For me, a new day,
a new title and new responsibilities as Patient Engagement Director across
Ashfield Healthcare Communications. And on day one we were already talking to
clients at several pharma companies who had immediate needs for our services
and support on their top priorities in patient engagement in 2016.
So before long I was on a plane
to begin planning in earnest for the patient-focused strategic support they
wanted to commission and to be delivered immediately (no settling in time
then!). I was really excited to be helping our clients shape their patient
engagement strategies and plan how they can deliver now and in the future.
A month
into my role
We’ve had some really productive meetings with multiple internal teams across
our agencies to discuss client needs across many disease areas, working to
identify how we can engage with patients throughout the drug development life
cycle. We’ve also agreed to sponsor the eyeforpharma Patient Summit taking
place in London in October this year, and we’re already starting to think about
what we can share with the audience during our plenary session to add value to
the event and the wider patient-centricity conversation.
Finally, it’s been great to spend
time working with colleagues at Ashfield
Clinical developing a series of high-quality patient materials to
complement one of their patient support programmes – it was inspiring to work
with a group of dedicated and professional Ashfield nurses who work with
patients every day with a focus on improving patient outcomes and experience. July 2016
With further updates going live on the guidance surrounding the EU lay summaries requirement, we’ve been discussing best
practice and health literacy, and highlighting options with clients. As summer
approaches, July has been another busy month with training for new starters and
our internal cross Ashfield Healthcare Communications summer ‘best practice
fete’ – this gave me an opportunity to talk to colleagues about what
patient engagement delivers for patients, clients and for us.
Excitingly, we are
collaborating with one of our clients on a Kollider ‘hackathon’ innovation
event, ‘Partnership Initiative’, assembling eight teams of six
people: experts from Ashfield and our client, including our best innovative
thinkers, business specialists and creative brains. An exhausting but
exhilarating two days at the hackathon.
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