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client relationship

This page shows the latest client relationship news and features for those working in and with pharma, biotech and healthcare.

Building and maintaining good relationships

Building and maintaining good relationships

Is the pitch process to start a new relationship with an agency much different? ... Give your relationship an ‘MOT’. If you have an existing relationship between client and agency, don’t take it for granted.

Latest news

  • Outside looking in Outside looking in

    Why is it that - despite all the advances and positive change in our industry - the client-agency relationship sometimes still feels so ‘buyer-provider’-like? ... spent, and where it’s ok to outsource relationship management (answer = in

  • Running medical meetings Running medical meetings

    Client relationship. Agencies responsible for delivery can then look at how they work with the client. ... This presents a standard set of circumstances that can arise pre- or during production for any client.

  • Back to school: client service 101 Back to school: client service 101

    Surprising clients with more than asked for makes them value the relationship more. ... Offer the client ways of improving the working relationship – don't wait for the client to ask to review it; it might be too late.

  • Taking contract research’s pulse Taking contract research’s pulse

    partnerships have a positive impact on the client-CRO relationship. ... After all, losing a client that accounts for 5-20 per cent of turnover is a challenge for any company.

  • Why client satisfaction is not enough Why client satisfaction is not enough

    That's important as having a 'one size fits all' relationship strategy across a key client is rarely successful. ... is managing partner of Relationship Audits &Management and can be contacted via email.

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Latest Intelligence

  • Integrated comms in the healthcare industry Integrated comms in the healthcare industry

    Medical communications agencies also need to implement an integrated approach; employing individuals with expertise in science, insights, strategy and multi-channel platforms introduces a new dynamic to the client/medical communications ... Alison Washer

  • Doing more with less: when ‘client-centricity’ matters most Doing more with less: when ‘client-centricity’ matters most

    But what is ‘client-centricity’ and how do you know that these claims will translate into reality? ... Earn trust to deliver. Trust is at the heart of a good client relationship and acts as a valuable asset for all institutions.

  • How to get great work from your agency How to get great work from your agency

    Or to motivate agencies to present outstanding creative work? The answers to all three questions are rooted in the need for a client–agency relationship that is based on true partnership. ... The more inexperienced the team, the more reason for senior

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Latest appointments

  • Conversis appoints Charlotte Terry as client relationship manager Conversis appoints Charlotte Terry as client relationship manager

    She joins the translation provider from RWS Group. Specialist translation and localisation provider Conversis has appointed Charlotte Terry as its new client relationship manager, a role that will see her based ... She said: “There is a real scope for

  • Jan Reiss moves from PAN Unlimited to IGNIFI Jan Reiss moves from PAN Unlimited to IGNIFI

    In this newly created role, Reiss will be responsible for driving new business and overseeing the strategic development of existing client partnerships. ... there is an ethos at IGNIFI that we want our clients to truly enjoy working with us, which

  • Weber Shandwick boosts leadership team Weber Shandwick boosts leadership team

    Dowd will continue in her role as a global client relationship leader and all three will be tasked with overseeing the development and output of each practice.

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Latest from PMHub

  • Want to give perfect client service? Tough luck, you’re human

    In this article an ex-client of mine, Liz Skrbkova, and I explore the (unhelpful) pressures of trying to perfect the client-agency relationship. ... truly believes in the value of the client-agency relationship:.

  • foxandcat.online foxandcat.online

    How we operate. We keep our model flexible and fluid, so we can bolt on our services to fit the needs of every different client. ... In this article an ex-client of mine, Liz Skrbkova, and I explore the (unhelpful) pressures of trying to perfect the

  • A senior level promotion in scientific services at Porterhouse Medical

    In addition, her relationship with a key client was instrumental in our agency winning a new project with a leading pharmaceutical client.

  • Dice Medical Communications Dice Medical Communications

    It takes two - Maximising the client-agency relationship. ... How to start, build and maintain a great client-agency relationship (Written 3rd March 2021).

  • A reflection of ESMO

    Client Relationship Director Fabienne Wild from Ashfield Meetings &Events reflects on the recent conference season and on her experience at the European Society for Medical Oncology (ESMO). ... Client Relationship Director Fabienne Wild reflects on the

More from PMHub
Approximately 1 fully matching, plus 10 partially matching documents found.

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Featured jobs

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KVA

KVA is an award winning full-service digital communications & brand experience agency. Our healthcare expertise blends creative ‘outside-the-box’ thinking with...

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Sustainability
Environment: where does the pharmaceutical industry stand?
...
The communication challenge of helping he next generation to be healthier
As the pressure on the health service increases the health of the next generation is vital for everyone. How do we show positive attitudes and change behaviour while future proofing...
Are we losing sight of what the democratisation of healthcare really looks like?
We have a core responsibility as healthcare communicators to consistently drive for better inclusion, engagement and compliance. What does the ‘democratisation of healthcare’ really look like?...

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