PMLiVE Top 40 Creative Healthcare Agencies



Graphite Digital


We collaborate with healthcare and pharmaceutical organisations around the world to deepen customer connection through meaningful digital experiences. Our teams help clients turn ideas into effective digital products that resonate with their audiences using strategy, user research, and design.

  • Agency description
  • We combine digital expertise with extensive sector knowledge and understanding. Innovation and creativity always come first, but not at the cost of approval.

    Our dedicated teams of designers, strategists and clinical UX researchers help clients turn ideas into meaningful digital products that are scalable and resonate with their patients or HCPs. We conduct research, then convert this into actionable insight and practical solutions. Our iterative approach allows us to quickly solve problems and implement change.

    Our services fall under three core pillars; strategy, user research and design. We apply strategy to help you to create a roadmap of the future of your digital customer experience that is rooted in research and insight. Through conducting user research, we enable you to truly understand your audience and make informed decisions based on their needs and behaviours. We design effective digital products and experiences which connect with your customers and achieve your objectives.

    We’re a company of individual specialists with a shared vision, ethos and approach. Our clients include Amryt Pharma, NHS, Pfizer, and Vhi Healthcare. With them, their teams across markets and their partners we’ve improved the experiences for millions of users.

    At Graphite, we thrive on purpose-driven projects and creating solutions that result in a positive, measurable impact on people's lives, health and wellbeing.

    If you have the ambition to do exceptional things, we’re here. Together, we will create digital customer experiences that are truly aligned to the needs of you and your audiences.

  • Social media

  • 2022 Agency Data
  • 2021 awards
    Total staff
    25-49 staff
    Billings from UK creative healthcare work
    Healthcare staff
    25-49 staff
    Total agency billings
    Agency age
    Between 10 and 15 years
    Social media footprint
    Approximate percentage of advertising, branding, creative or design work in the UK healthcare market
  • This information was supplied or confirmed by Graphite Digital. Bar charts are indicative only, with 100% being the maximum score allocated across all agencies. Billings from UK creative healthcare work are not a subset of total annual billings, and so may show a higher rating.

  • Ranking factors contributing to agency score
  • This chart shows the relative factors that contributed to the agency's overall ranking.

  • Awards
  • The Drum Creative Industries Award 2021
    Highly Commended, Healthcare category, Vhi Healthcare's 'Online Doctor' telehealth service
  • This may contain additional awards supplied by Graphite Digital that were not included when generating this year’s T40 - please see methodology to find out which awards schemes were included.

Latest content from Graphite Digital on PMHub

What are design systems and how can they help you elevate your digital products?
Design Systems aren’t new, but the potential to utilise them to improve the way in which teams produce digital products is still untapped for many in the pharmaceutical and healthcare industries. A design system's success doesn't just come down to its design team; its results depend on the three pillars of any functional design system — design, development and documentation.
Graphite Digital
The impact of mindset on digital product success: Download our new whitepaper
Six months on from releasing our research report, we reflect on the themes raised and offer practical advice on how contradictions can be overcome to enable digital success in pharma and healthcare.  With perspectives from Graphite, as well as leaders and changemakers from across the sector.
Graphite Digital
Demonstrating the value of UX research in pharma and healthcare
Demonstrating the value of UX research in pharma and healthcare can be difficult. Here, Graphite's Senior Clinical UX Researcher, Jack Burton, explains the importance of user research within the digital product design process, and gives advice on how you can articulate the 'ROI' of research internally.
Graphite Digital

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